403 Forbidden Data Access Problem

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jnetting
Posts: 20
Joined: Mon Aug 05, 2019 2:19 pm America/New_York

403 Forbidden Data Access Problem

by jnetting » Fri May 22, 2020 4:58 am America/New_York

Hi NASA

I'm not sure if our download machine got IP-banned at your firewall. All connections hit the maximum redirects issue before this happened and we now can't connect from that machine or any others on the subnet, I'm suspicious we got banned for too many failures. The IP is xx.xxx.xx.xx, could you take a look please?

Edit:  Other users on different IPs have also noticed the same problems, so not sure if we've been IP-banned or if there is a wider problem at your end?

Thanks
Jane

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OB.DAAC - SeanBailey
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User Services
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Joined: Wed Sep 18, 2019 6:15 pm America/New_York
Answers: 1

403 Forbidden Data Access Problem

by OB.DAAC - SeanBailey » Fri May 22, 2020 9:31 am America/New_York

Jane,
It seems to have been an issue with our connection to the authentication servers.  Should be resolved...I hope :eek:
Please try again.
Sean

jnetting
Posts: 20
Joined: Mon Aug 05, 2019 2:19 pm America/New_York

403 Forbidden Data Access Problem

by jnetting » Fri May 22, 2020 9:36 am America/New_York

Hi Sean
Thanks, our downloaders are working again now.
Regards
Jane

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