Data order via Level 1&2 Browser - Earthdata Login failed redirection

jcfischer · by **jcfischer** » Fri Jul 31, 2020 7:36 am America/New_York

Hi! I am having a problem with my Earthdata login. I am trying to download data from the NASA Ocean Color Website via the Level 1&2 Browser (https://oceancolor.gsfc.nasa.gov/cgi/browse.pl?sen=amod). But when it comes to logging in to submit the order, I am not redirected to the application. I am already logged in but don´t get redirected to continue with the data ordering. Also, clicking the button does not help. It seems that it´s tried to redirect all the time but it does not work even after hours. What is the problem here? How can I continue the data order from NASA Ocean Color? Is there an alternative way avoiding this problem?
I am looking forward to hearing from you. Thanks a lot and kind regards!

by **OB ODPS - jgwilding** » Fri Jul 31, 2020 7:40 am America/New_York

Hi. Many problems like this have been resolved by having your browser delete its cache and cookies. Have you tried that?

john

jcfischer · by **jcfischer** » Fri Jul 31, 2020 7:47 am America/New_York

Thanks John! Switching to an alternative browser solved the issue. Yes, this has to be related to cache and cookies.