Seadas 8 not responding after install

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lukecarberry
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Joined: Fri Apr 09, 2021 4:50 pm America/New_York

Seadas 8 not responding after install

by lukecarberry » Fri Apr 09, 2021 4:54 pm America/New_York

I've tried to install Seadas 8 multiple times but on opening it up (whether from command line or clicking on the file in desktop) the GUI comes up and freezes when I try to click anything on that little window asking about updating my software. I cannot figure out how to get past this stage, as you're forced to interact with this window and it does not respond to anything. What should I do?
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OB SeaDAS - xuanyang02
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Re: Seadas 8 not responding after install

by OB SeaDAS - xuanyang02 » Mon Apr 12, 2021 12:21 pm America/New_York

After quitting seadas 8, did you try to open it again? Did it freeze again once you clicked "No"?

What does it say when you type "ls -al ~/.seadas8" on command line?

lukecarberry
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Re: Seadas 8 not responding after install

by lukecarberry » Mon Apr 12, 2021 6:13 pm America/New_York

Yes, I tried to force quit and re-open many times. The problem was that the window didn't even respond when I tried to click on either "No", "Yes" or the red "x". I uninstalled it and reinstalled it, and still have the same problem.

When I type "ls -al ~/.seadas8" on the command line, this is what I get:

total 8
drwxr-xr-x 10 lcarberry staff 340 Apr 9 12:58 .
drwxr-xr-x+ 49 lcarberry staff 1666 Apr 9 13:00 ..
-rw-r--r-- 1 lcarberry staff 0 Apr 9 13:45 .lastModified
drwxr-xr-x 8 lcarberry staff 272 Apr 9 12:50 auxdata
drwxr-xr-x 4 lcarberry staff 136 Apr 9 12:44 config
drwxr-xr-x 4 lcarberry staff 136 Dec 15 23:06 graphs
-rw------- 1 lcarberry staff 18 Apr 9 13:48 lock
drwxr-xr-x 2 lcarberry staff 68 Apr 9 12:44 modules
drwxr-xr-x 5 lcarberry staff 170 Apr 9 13:50 product-library
drwxr-xr-x 4 lcarberry staff 136 Apr 9 12:44 var

Thank you for your help.

OB SeaDAS - xuanyang02
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Re: Seadas 8 not responding after install

by OB SeaDAS - xuanyang02 » Tue Apr 13, 2021 5:22 pm America/New_York

We are scratching our heads. The lock file looks suspicious. I wonder what is in that file.

You can try "rm ~/.seadas8/lock" before you attempt to open seadas8 on the command line. If frozen again, "ls -al ~/.seadas8" and check if the lock file show up.

Or you can also try "rm -rf ~/.seadas8" before you attempt to open seadas8 on the command line. If frozen again, "ls -al ~/.seadas8" and check if the lock file show up.

lukecarberry
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Re: Seadas 8 not responding after install

by lukecarberry » Tue Apr 13, 2021 7:04 pm America/New_York

I tried both, and the lock file appears afterwards both times. Any other suggestions? This seems strange! Thank you for your help.

OB SeaDAS - xuanyang02
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Re: Seadas 8 not responding after install

by OB SeaDAS - xuanyang02 » Wed Apr 14, 2021 1:31 pm America/New_York

What is your geographic location?

lukecarberry
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Re: Seadas 8 not responding after install

by lukecarberry » Wed Apr 14, 2021 1:36 pm America/New_York

Santa Barbara, CA.

Is it possible there are some old SeaDAS 7 files that I didn't properly uninstall that are getting in the way? I deleted what I could find of seadas 7 on my computer before I installed 8.
Last edited by lukecarberry on Wed Apr 14, 2021 1:40 pm America/New_York, edited 1 time in total.

OB SeaDAS - xuanyang02
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Re: Seadas 8 not responding after install

by OB SeaDAS - xuanyang02 » Wed Apr 14, 2021 2:56 pm America/New_York

SeaDAS 7 should not be the problem. I have both SeaDAS 7 and 8 on my Mac.

What operating system are you using?

lukecarberry
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Re: Seadas 8 not responding after install

by lukecarberry » Wed Apr 14, 2021 3:52 pm America/New_York

I am using Mac OS Sierra 10.12.6

OB.DAAC - SeanBailey
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Re: Seadas 8 not responding after install

by OB.DAAC - SeanBailey » Thu Apr 15, 2021 8:20 am America/New_York

We've not been able to replicate the problem you are seeing. If it's an OS-related issue, it will be quite difficult since the oldest macOS to which we have access is 10.15.7. As you indicated, you are aware that SeaDAS can be launched from a terminal command line. Please try that again, and post the terminal output (copy and paste to a text file) as an attachment (in the post composition page there is an "Attachments" tab below the text entry box)...hopefully, there will be some helpful information there...

Sean

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