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Cannot download from ASF

Posted: Fri Jun 11, 2021 6:13 am America/New_York
by cnpante
Is the alaska satellite datapool down? I cannot download using the python script.

```
> attempting to download https://urs.earthdata.nasa.gov/profile
> Re-using previous cookie jar.
URL Error (from HEAD): [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond, https://datapool.asf.alaska.edu/GRD_HD/ ... E_3CD5.zip
There was a problem downloading https://datapool.asf.alaska.edu/GRD_HD/ ... E_3CD5.zip
URL Error (from HEAD): [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond, https://datapool.asf.alaska.edu/GRD_HD/ ... 9_7427.zip
There was a problem downloading https://datapool.asf.alaska.edu/GRD_HD/ ... 9_7427.zip
```

Re: Cannot download from ASF

Posted: Tue Jun 22, 2021 3:19 pm America/New_York
by ASDC - cheyenne.e.land
Hello,

A member of the ASF User Services Support (uso@asf.alaska.edu) has been notified and will answer your question as soon as possible. Thank you for your patience.

Warm Regards,


NASA Langley ASDC User Services

Re: Cannot download from ASF

Posted: Tue Jun 22, 2021 4:05 pm America/New_York
by ASDC - cheyenne.e.land
Hello,

A member of ASF has said that it sounds like this is being caused by a stale authentication cookie. Try deleting the file .bulk_download_cookiejar.txt from your home directory and restart the script. You'll be prompted to log in and this will load a fresh cookie."

Please let us know if this help does not help.


Warm Regards,


NASA Langley ASDC User Services

Re: Cannot download from ASF

Posted: Tue Jun 22, 2021 9:14 pm America/New_York
by cnpante
Thank you!