MODIS L2 Bulk Download

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rfick
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Joined: Fri Jun 11, 2021 4:05 pm America/New_York

MODIS L2 Bulk Download

by rfick » Fri Jun 11, 2021 4:22 pm America/New_York

I am trying to get all MODIS L2 OC data over Florida from 2002 to present. I placed a data order through the ocean color portal roughly 24 hours ago, but I haven't received any confirmation or communication from the system. What is the typical turnaround time of the system? I don't know if my order is actually being processed, or if I need to resubmit something.

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OB ODPS - jgwilding
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Re: MODIS L2 Bulk Download

by OB ODPS - jgwilding » Mon Jun 14, 2021 11:06 am America/New_York

Can you post your order ID so we can investigate?

john

rfick
Posts: 7
Joined: Fri Jun 11, 2021 4:05 pm America/New_York

Re: MODIS L2 Bulk Download

by rfick » Mon Jun 14, 2021 1:59 pm America/New_York

Where would I find the order ID? Like I say, I never got any confirmation from the system and I don't know where to look.

OB ODPS - jgwilding
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Re: MODIS L2 Bulk Download

by OB ODPS - jgwilding » Tue Jun 15, 2021 12:12 am America/New_York

Normally if you place an order for data and select that you do want your data extracted, as opposed to getting the full-sized granules, you receive an email with the subject, "Your order [N]" where N is your order ID. If you did not receive that message, check your spam/junk folder. Perhaps also double check that the email address that is registered to the Earthdata account you use to log into our web site is what you expect.

john

rfick
Posts: 7
Joined: Fri Jun 11, 2021 4:05 pm America/New_York

Re: MODIS L2 Bulk Download

by rfick » Tue Jun 15, 2021 1:19 pm America/New_York

I did specify in the order for the data to be extracted, but I have checked all folders in the email address registered to my account and I didn't receive anything. Does this mean the order wasn't actually taken by the system? I can try to submit the order again if you think that's best.

OB ODPS - jgwilding
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Re: MODIS L2 Bulk Download

by OB ODPS - jgwilding » Tue Jun 15, 2021 2:37 pm America/New_York

Yes, I would say try submitting it again. The web application sends the email after a successful submission, and it should arrive within a minute after the last place-order button is clicked. The web app should present a confirmation page with info and instructions.


John

rfick
Posts: 7
Joined: Fri Jun 11, 2021 4:05 pm America/New_York

Re: MODIS L2 Bulk Download

by rfick » Tue Jun 15, 2021 3:34 pm America/New_York

I tried to submit the order again about 15 min ago. Again, I haven't gotten any email confirmation. Also, after reviewing the order and pressing the place order button, I wasn't sent to a confirmation page, I was just redirected back to the ocean color data browser.

OB ODPS - jgwilding
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Re: MODIS L2 Bulk Download

by OB ODPS - jgwilding » Tue Jun 15, 2021 10:28 pm America/New_York

We have seen odd cases like this caused by old, stale cookies or cached files. Can you clear your cache and relevant cookies (anything from nasa.gov) and restart your browser or even try a different browser?

I will also check with the web devels to see if they can find any error messages in the log.

OB ODPS - jgwilding
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Posts: 110
Joined: Fri Feb 19, 2021 1:09 pm America/New_York

Re: MODIS L2 Bulk Download

by OB ODPS - jgwilding » Wed Jun 16, 2021 7:56 am America/New_York

We might have identified a problem. Can you try submitting the order again after you see this message?

rfick
Posts: 7
Joined: Fri Jun 11, 2021 4:05 pm America/New_York

Re: MODIS L2 Bulk Download

by rfick » Wed Jun 16, 2021 2:10 pm America/New_York

I submitted the order again, and this time I did receive the confirmation page and email response. I replied to that email as instructed to confirm the order, so I now will get a second email giving me further instructions?

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