Can't download AST_08(ASTER L2 Surface Kinetic Temperature) product

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xiahou
Posts: 2
Joined: Tue Aug 31, 2021 3:44 am America/New_York

Can't download AST_08(ASTER L2 Surface Kinetic Temperature) product

by xiahou » Tue Aug 31, 2021 3:52 am America/New_York

Dear Sir/Madam:

I ordered ASTER Surface Kinetic Temperature (AST_08) product through the NASA Earthdata Search, but there is no download link in the reply email. I only received an email informed the ECHO Order GUID, Provider Order Tracking ID, etc.

Below are the details of my order:
User placing order: xiahou
Order GUID: E256E335-FC9B-64D0-6CFC-D2A0F7CD6AB5
Provider Order Tracking ID: 0309901776
ECHO Provider Order ID: 8456AAC3-B05D-86C3-7056-862394CE7D64
Provider Id: ECS Land Processes DAAC

If possible, please help me to solve the problem. Thank you very much.

Tags:

LP DAAC - jwilson
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User Services
Posts: 65
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1

Re: Can't download AST_08(ASTER L2 Surface Kinetic Temperature) product

by LP DAAC - jwilson » Thu Sep 02, 2021 8:52 am America/New_York

Thank you for your inquiry.
You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ECS Order Notification Order ID: ...." That's from "From: LPDAAC@usgs.gov". That email will have their download links with an expiration date to complete the data download. This order ID: 0309901776 had been completed and shipped August 30, 2021. Please look in your SPAM folder.

xiahou
Posts: 2
Joined: Tue Aug 31, 2021 3:44 am America/New_York

Re: Can't download AST_08(ASTER L2 Surface Kinetic Temperature) product

by xiahou » Thu Sep 02, 2021 9:10 am America/New_York

Thank you for your answer.

I have checked my SPAM folder, but there is no mail from LPDAAC@usgs.gov. Can you help me solve this problem? Thank you very much.

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