files not downloaded in request

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itcarroll
Posts: 1
Joined: Thu Nov 18, 2021 10:29 am America/New_York

files not downloaded in request

by itcarroll » Thu Nov 18, 2021 10:48 am America/New_York

I'm trying to download some .sb files, but there is an error with no error message.

I have the following in my http_manifest.txt:

```
https://oceandata.sci.gsfc.nasa.gov/cgi/getfile/requested_files_1.tar?h=ocdist304&p=/data1/70c0c2626d991f6a/requested_files
```

Here is the tar archive contents:
```
$ tar -t -f requested_files_1.tar
requested_files/MAINE/boss/EXPORTS/exportsnp/documents.tgz
```

That's all, no `.sb` files there.

If I try to download one of the selected files directly (e.g. https://oceandata.sci.gsfc.nasa.gov/ob/getfile/950e8061c9_EXPORTSNP_Revelle_HyperPro_20180826_r2.sb), I get the "We are sorry, but an error has occurred." page. Only the 5 HyperPro files from this archive are a problem; no issue with other downloads.

Thanks for your help.

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OB SeaBASS - cwproctor
Subject Matter Expert
Subject Matter Expert
Posts: 18
Joined: Mon Feb 05, 2007 12:20 pm America/New_York

Re: files not downloaded in request

by OB SeaBASS - cwproctor » Thu Nov 18, 2021 1:26 pm America/New_York

Thanks for bringing this to our attention, and I'm sorry for the inconvenience. We've identified and corrected an issue that was preventing a few recent datasets from being served properly, which included the EXPORTS radiometry files you were trying to order. The individual links for the affected files will now work properly (no more errors) if you wish to download them that way. However, I'm not sure if the files will be added to the "requested_files_1.tar" in your existing order - if you wish to download them as part of a .tar bundle you may need to the SeaBASS website to place a new order that includes them.

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