Ordered MISR data not coming through

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fiona.nt97
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Ordered MISR data not coming through

by fiona.nt97 » Tue Jun 09, 2020 3:52 am America/New_York

I have ordered customised MISR data twice now, early last week and have not received an email with information about how to access these. Previously when i ordered they came through within the day. Has this happened to anyone else? Is the pick up system different for customised datasets?

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ASDC - mcook
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Re: Ordered MISR data not coming through

by ASDC - mcook » Tue Jun 09, 2020 11:13 am America/New_York

Thank you for contacting us with your concerns.
The problems we experienced with orders being back logged has been resolved. We will search to check the status of your order. If the order did not fail, we will resubmit your order. If the order failed you will need to reorder the data. We will contact you shortly.

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Re: Ordered MISR data not coming through

by ASDC - mcook » Tue Jun 09, 2020 4:18 pm America/New_York

We resubmitted order ID #'s: 0629752659 and 0629748734 for you. Please let us know if you do not receive a notification in 24 hours.

fiona.nt97
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Joined: Wed May 27, 2020 9:20 am America/New_York

Re: Ordered MISR data not coming through

by fiona.nt97 » Mon Jun 22, 2020 3:36 am America/New_York

Hi, I ordered another set of data as the first was covered by cloud. I haven't yet received either sets - has the problem with the backlog reoccurred, do I need to re-order them?

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Re: Ordered MISR data not coming through

by ASDC - mcook » Mon Jun 22, 2020 9:01 am America/New_York

Fiona, we will investigate this for you. We will be in touch with you shortly.

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Re: Ordered MISR data not coming through

by ASDC - mcook » Mon Jun 22, 2020 3:23 pm America/New_York

We located your MISR orders,0629834170 and 0629802244.

For your convenience we provided the HTTPS links to your orders (below).

https://xfr139.larc.nasa.gov/MISR/Subse ... 629834170/
https://xfr139.larc.nasa.gov/MISR/Subse ... 629802244/

For future orders please notate the order numbers for referencing when you have a problem.

We hope this was helpful.

fiona.nt97
Posts: 4
Joined: Wed May 27, 2020 9:20 am America/New_York

Re: Ordered MISR data not coming through

by fiona.nt97 » Tue Jun 23, 2020 6:24 am America/New_York

Hi,

Thanks for providing the HTTP links. Previously I had them emailed to me and there was an option to download the zip file of the relevant images. Would it be possible for this to happen with these datasets as I m running into issues trying to download them from the HTTP link.

Thanks
Fiona

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Re: Ordered MISR data not coming through

by ASDC - mcook » Wed Jun 24, 2020 2:35 pm America/New_York

Fiona, your question has been answered in the kayako ticket you sent us.

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