No download link

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alobo
Posts: 5
Joined: Mon Aug 31, 2020 5:37 am America/New_York

No download link

by alobo » Tue Dec 15, 2020 7:16 am America/New_York

I've searched and ordered 2 granules of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003. I've got an email from no-reply@mail.nasa.gov stating:
"Notification on status update for ECHO order from provider LPDAAC_ECS"
Thank you for your order. Your submit request placed through the Earth Observing System Clearinghouse has been updated by data provider ECS Land Processes DAAC. Your request has moved from state SUBMITTING to PROCESSING.
Order Details:
User placing order: alobo
Order GUID: F681A6B7-EDB2-12E9-1936-EF8870D6DF04
Provider Order Tracking ID: 0309515920
ECHO Provider Order ID: 6E215FC1-3133-DA17-E9C6-AE482B5F26B0
Provider Comment:
Order received

And then another stating:
Thank you for your order. Your submit request placed through the Earth Observing System Clearinghouse has been updated by data provider ECS Land Processes DAAC. Your request has moved from state PROCESSING to CLOSED.

Provider Comment:
Shipped

But there is no clue on how to actually download.

Tags:

LP DAAC - jwilson
User Services
User Services
Posts: 56
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1

Re: No download link

by LP DAAC - jwilson » Wed Dec 16, 2020 12:01 pm America/New_York

You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ECS Order Notification Order ID: ...." That's from "From: LPDAAC@usgs.gov". That email will have their download links with an expiration date to complete the data download.

Please find the download link below.
ORDERID: 0309515920
REQUESTID: 0305924882
EXTERNAL REQUESTID: F681A6B7-EDB2-12E9-1936-EF8870D6DF04
USERSTRING:
FINISHED: 12/11/2020 11:08:50

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030592488211811
Download Links:
https://e4ftl01.cr.usgs.gov/PullDir/030592488211811
Download ZIP file of packaged order:
https://e4ftl01.cr.usgs.gov/PullDir/030592488211811.zip

Expiration: 12/21/2020 11:08:50
Please contact LPDAAC@usgs.gov if you have any questions.
Janice

alobo
Posts: 5
Joined: Mon Aug 31, 2020 5:37 am America/New_York

Re: No download link

by alobo » Thu Dec 17, 2020 3:27 am America/New_York

Just got the message with the link, it has taken several days, hence my worry.

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