No download links for ASTER Surface Kinetic Temperature (AST_08)

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yuhongchen
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Joined: Tue Feb 02, 2021 12:11 am America/New_York

No download links for ASTER Surface Kinetic Temperature (AST_08)

by yuhongchen » Tue Feb 02, 2021 12:28 am America/New_York

Dear Sir/Madam

I am trying to download ASTER Surface Kinetic Temperature (AST_08), and I received an email informed the ECHO Order GUID, Provider Order Tracking ID, etc. But there's no download link. I have seen some previous replies to this question in the EARTHDATA Forum, saying that “You will receive an email from LPDAAC@usgs.gov and the email will have their download links with an expiration date to complete the data download”. But I have waited for several days and I haven't received any email from LPDAAC@usgs.gov. If possible, please help me to solve the problem. Thank you very much!

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LP DAAC - jwilson
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Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1

Re: No download links for ASTER Surface Kinetic Temperature (AST_08)

by LP DAAC - jwilson » Tue Feb 02, 2021 8:52 am America/New_York

Have you checked your junk folder or any spam tools you may be using that could be blocking the emails? An email is dispatched out to the requester with instructions on how to download their order (including a URL to download from).

We have seen cases where an over eager automated SPAM filter may flag the download instructions email as spam. Please check your spam folder to see if you have an email from a "lpdaac@usgs.gov" user.

If you are unable to find the emails, please check your contact preferences in Earthdata Search. On the Earthdata Search main page click on the user profile icon in the upper-right, then select "Contact Information". Under "Update Notification Preference Level" ensure you have selected "Always". Click "Update Notification Preference" to save this option.

The following orders completed processing and shipped 2/1/2021

For your convenience, please find the download details below: These orders have an Expiration date: 02/11/2021
ORDERID: 0309585525
REQUESTID: 0305994957
EXTERNAL REQUESTID: C2D5FF3A-908F-D48E-943D-1632AC118B75
USERSTRING:
FINISHED: 02/01/2021 08:22:10

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030599495711187
Download Links:
https://e4ftl01.cr.usgs.gov/
Download ZIP file of packaged order:
https://e4ftl01.cr.usgs.gov/
Expiration: 02/11/2021 08:22:10

.................................................................
ORDERID: 0309585563
REQUESTID: 0305994995
EXTERNAL REQUESTID: 27A23076-AA57-D3C5-B836-AD84C0EB16FA
USERSTRING:
FINISHED: 02/01/2021 21:52:51

MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030599499587111
Download Links:
https://e4ftl01.cr.usgs.gov/
Download ZIP file of packaged order:
https://e4ftl01.cr.usgs.gov/
Expiration: 02/11/2021 21:52:51

Please contact LPDAAC@usgs.gov if you need further assistance.
Kind regards,
Janice

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