We have not received any new files since 2022-07-11 or 2022-07-12 for the following subscriptions:
Could somebody please investigate and resolve this issue? Thank you.
- User Services
- Posts: 1313
- Joined: Wed Sep 18, 2019 6:15 pm America/New_York
- Been thanked: 1 time
No investigation is necessary since we know exactly where the problem lies. Earlier this week our database servers suffered a hardware related failure. While we were able to restore them relatively quickly, we discovered another issue that prevented bringing them back to full operational capacity. That is currently being worked and is expected to be completed later today. Once all is back in a happy state, the data since the outage began will be restored.
Thanks. I see new files are being populated in direct data access.
But subscriptions are not renewed accordingly, could you take a look?
By the way, the announcement on the top says there will be Maintenace by LP.DAAC for the weekend and Monday. I just wonder if we can still access and download ocean data then?