How long to get download email?

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benrsa84
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Joined: Tue Aug 09, 2022 10:38 am America/New_York

How long to get download email?

by benrsa84 » Tue Aug 09, 2022 10:45 am America/New_York

Hi,
Ordered some AST_08 granules (43). One hour or so later, received the "Notification on status update for ECHO order from provider LPDAAC_ECS" email telling that order has "shipped". This was on 7/AUG/2022.
Question is how long to receive the download email from provider?
Regards,
Benoit

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LP DAAC - jwilson
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Re: How long to get download email?

by LP DAAC - jwilson » Thu Aug 11, 2022 11:11 am America/New_York

Hi @benrsa84,
You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ECS Order Notification Order ID: ...." That's from "From: LPDAAC@usgs.gov". That email will have their download links with an expiration date to complete the data download.
Please contact lpdaac@usgs.gov with your order number if you did not receive the download link.
Janice

benrsa84
Posts: 2
Joined: Tue Aug 09, 2022 10:38 am America/New_York

Re: How long to get download email?

by benrsa84 » Thu Aug 11, 2022 12:58 pm America/New_York

Thanks Janice.
Managed to get one download email out of 4... Suspect the 3 other ones did not succeed because orders were too big (43 and 99 granules for AST_08)?!?
Thank You,
Benoit

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Re: How long to get download email?

by LP DAAC - jwilson » Wed Aug 17, 2022 9:29 am America/New_York

Please email lpdaac@usgs.gov with your order numbers and they will be able to get you the download links.
Thank you,
Janice

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