AST_07 and AST_07XT no email, no download

Use this Forum to find information on, or ask a question about, NASA Earth Science data.
rsglab2011
Posts: 10
Joined: Thu Sep 01, 2022 4:29 am America/New_York
Answers: 0

Re: AST_07 and AST_07XT no email, no download

by rsglab2011 » Tue Sep 20, 2022 4:22 am America/New_York

Sorry Janice,
I have not received your emails from lpdaac@usgs.gov, on neither email address...
I will ask our ICT dept here, and then last solution: can I delete my account and then later recreate it?
Kind regards, Petra.

Tags:

rsglab2011
Posts: 10
Joined: Thu Sep 01, 2022 4:29 am America/New_York
Answers: 0

Re: AST_07 and AST_07XT no email, no download

by rsglab2011 » Wed Sep 21, 2022 8:18 am America/New_York

Dear Janice,
our IT dept had a look into the lost mail and their conclusion is that there is an issue sending emails on your side, could you please forward this to your technical people? Thank you, Petra.
"
Your email was discarded/rejected (autoreject) at our UTwente mail servers because the header in your email instructed us to do so: mail that is not sent from your own IP addresses has to be rejected.
Solution: either you have to add an IP number to your SPF records OR send your mail from an IP number that is already included in there.

Below the part of the header that cause the rejection:
...
2022-09-19T16:53:57+02:00 filter5-ams sm-mta[47058]: STARTTLS=server, relay=localhost [127.0.0.1], version=TLSv1.2, verify=NOT, cipher=ECDHE-RSA-AES256-GCM-SHA384, bits=256/256
2022-09-19T16:53:57+02:00 filter5-ams sm-mta[47058]: 28JErvsG047058: from=lpdaac@usgs.gov, size=5264, class=0, nrcpts=1, msgid=c30580843cbba71190105d6b370d687e@support.earthdata.nasa.gov, proto=ESMTPS, daemon=MSA, relay=localhost [127.0.0.1]
2022-09-19T16:53:58+02:00 filter5-ams CanIt[55272]: 28JErvsG047058: what=rejected, stream=rsglab-itc@utwente.nl, realm=utwente, incident_stream=utwente-default, country_code=US, incident=0l8lORVI4, linktype=Ethernet or modem, nrcpts=1, os=Linux, osver=3.11 and newer, prob=0.0001, reason=auto-reject, relay=198.117.0.162, resolved_by=spam, score=4, sender=lpdaac@usgs.gov, tests=HTML_MESSAGE:0.001;SPF(fail:4);DKIM(none:0);DMARC(DMARC_POLICY_REJECT), subject=%3D?UTF-8?Q?[#123767]:_[EXTERNAL]_Ordered_AST%3D5F07_AST%3D5F07XT_5_days_ago%2C_no_email%2C_only_browse_jpgs_available%3D3F?%3D
2022-09-19T16:53:58+02:00 filter5-ams CanIt[55272]: 28JErvsG047058: Discarding instead of rejecting due to relay from friendly host (554 5.7.1 Message rejected because of unacceptable content. For help, please quote incident ID 0l8lORVI4.#012usgs.gov: Sender is not authorized by default to use 'lpdaac@usgs.gov' in 'mfrom' identity (mechanism '-all' matched)#012Please see (link=) openspf.org/Why?s=mfrom;id=lpdaac%40usgs.gov;ip=198.117.0.162;r=filter5-ams.mf.surf.net#012DMARC check failed and policy set to reject)
2022-09-19T16:53:58+02:00 filter5-ams CanIt[55272]: 28JErvsG047058: filter: discard=1
2022-09-19T16:53:58+02:00 filter5-ams mimedefang[51138]: 28JErvsG047058: Discarding because filter instructed us to
2022-09-19T16:53:58+02:00 filter5-ams sm-mta[47058]: 28JErvsG047058: Milter: data, discard
2022-09-19T16:53:58+02:00 filter5-ams sm-mta[47058]: 28JErvsG047058: discarded
2022-09-19T16:53:58+02:00 filter5-ams sm-msp[47057]: 28JEqkjG055272: to=rsglab-itc@utwente.nl, delay=00:01:12, xdelay=00:00:01, mailer=relay, pri=120000, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (28JErvsG047058 Message accepted for delivery)
...
"

LP DAAC - jwilson
User Services
User Services
Posts: 176
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1
Has thanked: 7 times

Re: AST_07 and AST_07XT no email, no download

by LP DAAC - jwilson » Wed Sep 21, 2022 9:10 am America/New_York

@rsglab2011,
I have forwarded your inquiry to our technical support for further assistance.

LP DAAC - jwilson
User Services
User Services
Posts: 176
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1
Has thanked: 7 times

Re: AST_07 and AST_07XT no email, no download

by LP DAAC - jwilson » Fri Sep 23, 2022 11:17 am America/New_York

@rsglab2011,
When you are ready to submit another order for ASTER On-demand, please contact lpdaac@usgs.gov
Our technical support would like to troubleshoot and resolve the issue with sending these order notifications to you or possibly other users.
You can delete the mail addresses from this conversations with you.
Please let me know if you have any questions.
Janice

rsglab2011
Posts: 10
Joined: Thu Sep 01, 2022 4:29 am America/New_York
Answers: 0

Re: AST_07 and AST_07XT no email, no download

by rsglab2011 » Mon Sep 26, 2022 4:54 am America/New_York

Thank you Janice,
I will order some more on-demand imagery, just to get the error out of the air...
however I doubt if I will receive any email from lpdaac@usgs.gov .....
Let me order on Tuesday afternoon between 14:00-15:00 Amsterdam time = your Tuesday morning 8:00-9:00 EST
I will inform lpdaac@usgs.gov as well, but as said I might not receive their reply-mails back on my mail account...
Kind regards, Petra.

rsglab2011
Posts: 10
Joined: Thu Sep 01, 2022 4:29 am America/New_York
Answers: 0

Re: AST_07 and AST_07XT no email, no download

by rsglab2011 » Wed Sep 28, 2022 9:10 am America/New_York

Janice, just to inform you that I made a new AST_07XT on-demand order and that I have informed lpdaac@usgs.gov directly.
I have ordered on: 28 Sept 2022 14:19 Amsterdam time = 12:19 UTC
https://search.earthdata.nasa.gov/downloads/3306443728
AST_L1A#00306012021104251_06022021073357.hdf
AST_L1A#00306012021104300_06022021073406.hdf
AST_L1A#00306012021104309_06022021073415.hdf
I did not receive any notification emails yet as expected.
I have asked LPDAAC to contact me at my gmail address, because at utwente.nl the LPDAAC email will probably not arrive here/is auto-rejected...
May I get back to you if I don't hear from them in about a week or so??

LP DAAC - jwilson
User Services
User Services
Posts: 176
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1
Has thanked: 7 times

Re: AST_07 and AST_07XT no email, no download

by LP DAAC - jwilson » Wed Sep 28, 2022 12:31 pm America/New_York

@rsglab2011,
The LP DAAC is currently working the issues with sending email replies to users. There is no estimate of time when these issues will be resolved. I have requested the download link for your order and will send you the download link once I receive it from our technical support.
Thank you for you patience.
Janice

Post Reply