Chlorophyll concentration

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ASDC - ingridgs
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Chlorophyll concentration

by ASDC - ingridgs » Fri Nov 25, 2022 11:30 am America/New_York

Dear Sir or Madam,
I am trying to download monthly chlorophyll concentration files. Sensor-AQUA/MODIS; Resolution 4 km (https://oceancolor.gsfc.nasa.gov/l3/order/) - Product status: (Standard) - Resolution: 4 km - Type: Mapped - Data retrieval method: Download - Start Date: 2002-07-04 End Date: 2022-09-30. But when I get an email from data orders saying that my requested files are ready to download and I download it I only get 22 files. What could be happening? I was supposed to receive approximately 238 files considering the requested period. Can you help me?

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OB General Science - guoqingw
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Re: Chlorophyll concentration

by OB General Science - guoqingw » Sat Nov 26, 2022 12:23 am America/New_York

Hello. Please try again and let us know if the problem still exists.

geraldof
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Re: Chlorophyll concentration

by geraldof » Tue Nov 29, 2022 9:45 pm America/New_York

Dear Ingrid,
I tried to download the data today (11/29/2022), and the problem remain.
With my best regards,
:)
geraldo

OB.DAAC - SeanBailey
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Re: Chlorophyll concentration

by OB.DAAC - SeanBailey » Wed Nov 30, 2022 8:04 am America/New_York

Geraldo,
Please provide an order ID so we can check the order to see what the issue may be.

Sean

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Re: Chlorophyll concentration

by geraldof » Wed Nov 30, 2022 8:33 am America/New_York

Dear Sean
Order ID: 40f0a2507f84376f
Many thanks for your help.
:)
geraldo

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Re: Chlorophyll concentration

by dana.r.wilson » Wed Nov 30, 2022 2:17 pm America/New_York

We have made a correction, if you create a new order for the same period you will receive all of your intended data.

geraldof
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Re: Chlorophyll concentration

by geraldof » Tue Dec 06, 2022 3:24 pm America/New_York

It ok now.
Many thanks for your help.
Have a nice week.
:)
geraldo

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