Failed to submit the order to download the AST_05 ASTER emissivity data

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laurencehu
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Failed to submit the order to download the AST_05 ASTER emissivity data

by laurencehu » Thu Jan 12, 2023 9:32 am America/New_York

Hi,

When I submitted an order to download the AST_05 ASTER emissivity data, it just switched to the webpage reminding me that something went wrong. I made several attempts over different regions, it showed the same error message.

Could you help with this?

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Re: Failed to submit the order to download the AST_05 ASTER emissivity data

by LP DAAC - dgolon » Fri Jan 13, 2023 5:00 pm America/New_York

Hi @laurencehu What is the timeframe of data you are interested in and what is the error you are seeing?

Please note: Terra ASTER Processing Remains on Hold for Data Acquired after October 23, 2022. If you are looking for data after October 23, 2022 that might be what is causing the error. More information can be found here: https://lpdaac.usgs.gov/news/terra-aster-processing-remains-on-hold-for-data-acquired-after-october-23-2022/

Thank you,
Danielle
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laurencehu
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Re: Failed to submit the order to download the AST_05 ASTER emissivity data

by laurencehu » Fri Jan 13, 2023 5:37 pm America/New_York

Thanks for the reply!

The timeframe is from 2018/08/01 to 2020/12/31. It was a point search with a latitude of 34.91 and a longitude of - 115.73. The error message was 'We're sorry, but something went wrong. An unknown error occurred. Please refer to the ID 493b9a22-5804-4212-af16-539e663859fc when contacting Earthdata Operations'.

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Re: Failed to submit the order to download the AST_05 ASTER emissivity data

by LP DAAC - jwilson » Thu Jan 19, 2023 1:10 pm America/New_York

@laurencehu
I was successful in searching and submitting an order for the AST_05 Emissivity data with three returned results for your area of interest/time period. Please be sure you are logged in with your Earthdata login.
AST_L1A#00312032020054738_12042020083909.hdf
AST_L1A#00311242020055344_11252020081036.hdf
AST_L1A#00310012020183321_10022020081401.hdf
If you continue to have issues, you might want to try to reset the form that is located in the search results before you click "Done" on the page with options 1. Select a data access method and 2. Configure data customization tab.
Please let me know if you have any questions.
Janice

laurencehu
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Re: Failed to submit the order to download the AST_05 ASTER emissivity data

by laurencehu » Fri Jan 20, 2023 9:34 am America/New_York

Hi,

Thanks for the reply!

These images were also in my search results (as shown in the attachment). However, when I clicked 'Download All', the error webpage just appeared (as shown attachment). Could you please give more detail in terms of how to reset the search form?
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Screenshot 2023-01-20 152906.png
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Screenshot 2023-01-20 152240.png
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Re: Failed to submit the order to download the AST_05 ASTER emissivity data

by LP DAAC - jwilson » Tue Jan 24, 2023 9:31 am America/New_York

@laurencehu
Once you click on the "Download All" tab the next page will have the "Reset Form" tab. You might want to clear your cache and reboot your system to clear any cached searches. The browser that I had used was Firefox, however it also worked on Chrome.
I had submitted an order for the three scenes. Please find the download link below.
Janice
MEDIATYPE: HTTPS
MEDIAFORMAT: FILEFORMAT
HOST: e4ftl01.cr.usgs.gov
DIR: /PullDir/030720380176971
Download Links:
https://e4ftl01.cr.usgs.gov/PullDir/030720380176971
Expiration: 02/08/2023 12:18:59
MEDIA 1 of 1
MEDIAID:
ESDT: AST_05.003
TOTAL FILES: 2
FILENAME: AST_05_00312032020054738_20230119121159_23027.hdf
FILESIZE: 9146532

FILENAME: AST_05_00312032020054738_20230119121159_23027.hdf.met
FILESIZE: 19506
ESDT: AST_05.003
TOTAL FILES: 2
FILENAME: AST_05_00310012020183321_20230119121239_23159.hdf
FILESIZE: 9215238

FILENAME: AST_05_00310012020183321_20230119121239_23159.hdf.met
FILESIZE: 19500

ESDT: AST_05.003
TOTAL FILES: 2
FILENAME: AST_05_00311242020055344_20230119121159_23024.hdf
FILESIZE: 9145727

FILENAME: AST_05_00311242020055344_20230119121159_23024.hdf.met
FILESIZE: 19505

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