L3 OC Browser Not Working

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zachary.fasnacht
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L3 OC Browser Not Working

by zachary.fasnacht » Fri Mar 03, 2023 2:30 pm America/New_York

It appears the Ocean Color L3 browser page has been down for a bit now

https://oceancolor.gsfc.nasa.gov/l3/

.:. ERROR .:.
Ocean Biology Distributed Active Archive Center (OB.DAAC)
We are sorry, but an error has occurred. Please use the back button to return to the previous page

Any idea when this will be fixed?

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OB.DAAC - amscott
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Re: L3 OC Browser Not Working

by OB.DAAC - amscott » Fri Mar 03, 2023 3:10 pm America/New_York

I am not sure if that error message is true. I am not having issues accessing the tool. Can you help by clearing your cache, restarting your browser and letting us know if you still get the error after that?

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Re: L3 OC Browser Not Working

by shulhan » Mon Mar 06, 2023 3:32 am America/New_York

Same, I found the error when about to extract l3 data

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Re: L3 OC Browser Not Working

by OB.DAAC - amscott » Mon Mar 06, 2023 8:45 am America/New_York

I am still not seeing any issues on my end so this is hard to diagnose. I was able to create a new extracted order this morning. Things you can try are to clear your caches and try again, or try to use the L3 browser from a different browser in case something is not working well from your current browser. If you are still having issues after that, please describe your steps and data selection in your reply so we can try to track down what is causing your issue.

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Re: L3 OC Browser Not Working

by OB General Science - guoqingw » Wed Mar 08, 2023 11:30 am America/New_York

I was able to repeat the process and got the error. The issue was solved after I restarted my chrome, and there were no issues when I use safari. So I guess it's a browser issue. Please let us know if you still have the same problem.

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