Cannot download from ASF

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cnpante
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Joined: Fri Jun 11, 2021 6:11 am America/New_York
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Cannot download from ASF

by cnpante » Fri Jun 11, 2021 6:13 am America/New_York

Is the alaska satellite datapool down? I cannot download using the python script.

```
> attempting to download https://urs.earthdata.nasa.gov/profile
> Re-using previous cookie jar.
URL Error (from HEAD): [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond, https://datapool.asf.alaska.edu/GRD_HD/ ... E_3CD5.zip
There was a problem downloading https://datapool.asf.alaska.edu/GRD_HD/ ... E_3CD5.zip
URL Error (from HEAD): [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond, https://datapool.asf.alaska.edu/GRD_HD/ ... 9_7427.zip
There was a problem downloading https://datapool.asf.alaska.edu/GRD_HD/ ... 9_7427.zip
```

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ASDC - cheyenne.e.land
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Re: Cannot download from ASF

by ASDC - cheyenne.e.land » Tue Jun 22, 2021 3:19 pm America/New_York

Hello,

A member of the ASF User Services Support (uso@asf.alaska.edu) has been notified and will answer your question as soon as possible. Thank you for your patience.

Warm Regards,


NASA Langley ASDC User Services

ASDC - cheyenne.e.land
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Re: Cannot download from ASF

by ASDC - cheyenne.e.land » Tue Jun 22, 2021 4:05 pm America/New_York

Hello,

A member of ASF has said that it sounds like this is being caused by a stale authentication cookie. Try deleting the file .bulk_download_cookiejar.txt from your home directory and restart the script. You'll be prompted to log in and this will load a fresh cookie."

Please let us know if this help does not help.


Warm Regards,


NASA Langley ASDC User Services

cnpante
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Re: Cannot download from ASF

by cnpante » Tue Jun 22, 2021 9:14 pm America/New_York

Thank you!

jdhidalgo
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Joined: Sat May 20, 2023 2:17 am America/New_York
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Re: Cannot download from ASF

by jdhidalgo » Sat May 20, 2023 2:17 am America/New_York

I have the same problem. I have tried the suggested solution (delete .bulk_download_cookiejar.txt from my home directory and restart the script), but it still doesn't work.

...

> URL Error (from HEAD): [WinError 10060] An error occurred during the connection attempt because the connected party did not respond properly after a period of time, or there was an error in the established connection because the connected host was unable to respond, https://datapool.asf.alaska.edu/SLC/SB/S1B_IW_SLC__1SDV_20211204T180156_20211204T180223_029879_039122_8462.zip
Last edited by jdhidalgo on Sat May 20, 2023 2:32 am America/New_York, edited 1 time in total.

ASF - babottomley
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Re: Cannot download from ASF

by ASF - babottomley » Thu May 25, 2023 12:05 pm America/New_York

Last weekend we had maintenance occurring on the website. Please try again and let us know if you still have this error.

suribabu
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Joined: Sat May 18, 2024 3:41 am America/New_York
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Re: Cannot download from ASF

by suribabu » Sat May 18, 2024 3:43 am America/New_York

we are unable to download the ASF vertex portal SLC data (sentinel), below error occurring continuously.

URL Error (from HEAD): timed out, https://datapool.asf.alaska.edu/SLC/SA/S1A_IW_SLC__1SDV_20200310T010234_20200310T010301_031606_03A466_C429.zip

ASF - bhauer
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Re: Cannot download from ASF

by ASF - bhauer » Tue May 21, 2024 12:57 pm America/New_York

Data access from ASF was unavailable over the weekend because of scheduled maintenance. Please let us know if the problem you were having persists.

Thank you.
Bill Hauer
Alaska Satellite Facility DAAC
User Support Office
uso@asf.alaska.edu

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