Unable to download/The order has failed to process

Use this Forum to find information on, or ask a question about, NASA Earth Science data.
Post Reply
Posts: 5
Joined: Wed May 17, 2023 8:13 am America/New_York
Answers: 0

Unable to download/The order has failed to process

by chidi_mma » Wed Jul 26, 2023 10:59 am America/New_York


I am trying to download L2A and L2B data but I'm running into some problems. It is either the order processes successfully but when I try to down load the zip file it says 'failed - network error or the site (https://e4ftl01.cr.usgs.gov/ops/esir/59696.zip) cannot be reached.
The second case is where the order does not process. It simply says - failed (Error: connect ECONNREFUSED

I have been battling with this for about two days now. Initially, I thought it was my computer or connection but I have changed different work stations and locations but the problem still persist.


LP DAAC - dgolon
User Services
User Services
Posts: 291
Joined: Mon Sep 30, 2019 10:00 am America/New_York
Answers: 0
Has thanked: 17 times
Been thanked: 2 times

Re: Unable to download/The order has failed to process

by LP DAAC - dgolon » Thu Jul 27, 2023 10:20 am America/New_York

hello @chidi_mma The LP DAAC typically has planned maintenance on Wednesdays from 8 am - 1 pm Central and this can impact downloads, depending on what is being worked on. Please try your download again and let me know if you are still having issues.
Subscribe to the LP DAAC listserv by sending a blank email to lpdaac-join@lists.nasa.gov.

Sign up for the Landsat listserv to receive the most up to date information about Landsat data: https://public.govdelivery.com/accounts/USDOIGS/subscriber/new#tab1.

Post Reply