On-demand processing stuck on "Pending"

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clhu5763
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Joined: Mon Oct 21, 2024 10:28 am America/New_York
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On-demand processing stuck on "Pending"

by clhu5763 » Mon Oct 21, 2024 10:33 am America/New_York

Hi,

last night I requested for a stack of interferograms to be processed to run an SBAS analysis, but the request has been stuck as "Pending" ever since. I have enough credits to run the processing and the previous day the it started right away and only took a couple of minutes.

Is there any way to check the status of my processing request?

Thank you,
Clara
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ASFx - bhauer
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Re: On-demand processing stuck on "Pending"

by ASFx - bhauer » Mon Oct 21, 2024 1:44 pm America/New_York

Hello Clara,
The processing system is currently experiencing a fairly heavy load. Your order is being balanced with other orders in the queue and is "in line." Therefore, it may be 1-2 days before your remaining jobs are finished.

Thank you.
Bill Hauer
Alaska Satellite Facility DAAC
User Support Office
uso@asf.alaska.edu

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