'error processing your request' while submitting order

[zhanggaoming]

Hello, I'm tring to order some OLCI data from https://ladsweb.modaps.eosdis.nasa.gov/search/order/1
After I clicked 'Submit order', an error message appeared as 'There has been an error processing your request'.

Here is my search parameter:
{"products":"S3A_OL_1_EFR--450,S3B_OL_1_EFR--450","time":"2016-11-01..2017-02-01,2017-02-12..2017-03-09,2017-07-07..2017-11-18,2018-04-18..2018-08-27","dnb_coverage":"D","location":"-118.12,33.57, -118.10, 33.55"}
Screenshots of my order is in attachment files

PS: Since I successfully ordered the same data (from another time and place) a few months ago, I thought maybe the limit of historical orders had been reached, but I didn't find an option to delete past orders. However, several recent posts on the Earth Data forum also prove that the problem seems to have occurred recently.

[LAADSx_UserServices_M]

Please try submitting your order again.
You can access your previous orders by clicking on "Past Orders" button on the left side of the ordering page (your first screenshot).

[vllgsbr2]

This is also happening to me and I've tried to reorder many times October 21 and 22, 2024. Still not working. same as the other users screenshots. Hasn't happened before. And it's not appearing in my past orders

[LAADSx_UserServices_M]

@@vllgsbr2, Try submitting your order again.

[vllgsbr2]

vllgsbr2 wrote:
> This is also happening to me and I've tried to reorder many times October
> 21 and 22, 2024. Still not working. same as the other users screenshots.
> Hasn't happened before. And it's not appearing in my past orders


update: I emailed support and posted here and they said to try again. Turns out it's some user authorization issue. So if you ask for support they can fix it for you. It works for me now.

"There was an issue with users' authorization on ladsweb not on Earthdata side."

[LAADSx_UserServices_M]

For a faster response/resolution, start an new post and don't add to this existing post.

[zhanggaoming]

vllgsbr2 wrote:
> vllgsbr2 wrote:
> > This is also happening to me and I've tried to reorder many times October
> > 21 and 22, 2024. Still not working. same as the other users screenshots.
> > Hasn't happened before. And it's not appearing in my past orders
>
>
> update: I emailed support and posted here and they said to try again. Turns out it's
> some user authorization issue. So if you ask for support they can fix it for you. It
> works for me now.
>
> "There was an issue with users' authorization on ladsweb not on Earthdata
> side."


Thank you, I retried the order and it worked, although I didn't contact support, which is weird.

[LAADSx_UserServices_M]

Your account is working because your username was authenticated by LAADS team.

[zhanggaoming]

LAADS_UserServices_M wrote:
> Your account is working because your username was authenticated by LAADS
> team.

Thank you very much, this helped me a lot.

Best regards