Issues accessing Planet imagery
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alherca73940509
- Posts: 1
- Joined: Tue Apr 28, 2026 2:50 pm America/New_York
Issues accessing Planet imagery
Hello all - wondering if other CSDA users are experiencing an error while trying to log into Planet.com? I am getting a AunthenticationError that my user is blocked. I had never seen this error message before and I never got an email with a notice about my account about to be blocked.
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Earthdata - jbrennan424
- Subject Matter Expert
- Posts: 33
- Joined: Tue Mar 03, 2020 1:14 pm America/New_York
- Endorsed: 3 times
Re: Issues accessing Planet imagery
Good morning,
I am sorry to hear you are experiencing this issue. I am not sure if you and I already touched base via email, regarding the AuthenticationError message, but please email csda-support@nasa.gov if this is a new ticket. If not a new ticket, please respond to your existing ticket with follow up ensuring that the reference to your existing ticket # is visible in the subject. The CSDA Data Management Team is looking into this on their end and we will follow up soon. Thank you for your patience.
I am sorry to hear you are experiencing this issue. I am not sure if you and I already touched base via email, regarding the AuthenticationError message, but please email csda-support@nasa.gov if this is a new ticket. If not a new ticket, please respond to your existing ticket with follow up ensuring that the reference to your existing ticket # is visible in the subject. The CSDA Data Management Team is looking into this on their end and we will follow up soon. Thank you for your patience.
Jennifer Brennan
NASA Commercial Satellite Data Acquisition (CSDA) Program
Communications and Community Engagement Lead
Contractor: ADNET Systems Inc.
Email: Jennifer.L.Brennan@nasa.gov
NASA Commercial Satellite Data Acquisition (CSDA) Program
Communications and Community Engagement Lead
Contractor: ADNET Systems Inc.
Email: Jennifer.L.Brennan@nasa.gov