Hi,
On April 13, I submitted several processing requests, but they have been in “Pending” status for about five days now. Previously, similar requests usually started processing much faster.
I would like to ask if there might be an issue with the queue or if there is any way to check the status of my requests.
Thank you in advance for your help.
Best regards,
Anton
On-demand processing stuck in “Pending” ASF
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ASF - bhauer
- User Services
- Posts: 44
- Joined: Thu Dec 12, 2024 5:54 pm America/New_York
Re: On-demand processing stuck in “Pending” ASF
Hello Anton,
The HyP3 On Demand system experienced a load issue in April, resulting in processing times that slowed to unacceptable levels. The issue has been resolved, but the fix may have resulted in your jobs being canceled. We apologize if this occurred.
Since your processing credit quota was renewed on May 1, please try placing your order again.
Thank you.
The HyP3 On Demand system experienced a load issue in April, resulting in processing times that slowed to unacceptable levels. The issue has been resolved, but the fix may have resulted in your jobs being canceled. We apologize if this occurred.
Since your processing credit quota was renewed on May 1, please try placing your order again.
Thank you.