Submit Error "There has been an error processing your request" on LAADS DAAC - MOD13A1

[ftpllt27]

Hello,I am experiencing a persistent validation/submission error on the LAADS DAAC web interface when trying to place an order. Every time I hit the "Submit Order" button, the system fails and returns a red error page stating: "There has been an error processing your request.


Here is my search parameter:
{"products":"MOD13A1","time":"2024-01-01-2024-12-31","location": "40, 40.7, 42.5, 38.9" ,"selected_files":"72 files selected (including h21v04 and h21v05 grids)"}


Screenshots of my order is in attachment files. I hope you can help me solve the problem of download failure. thank you!

[LAADS_UserServices_M]

We tried your query and was able to submit an order without any issue (see attached), so could not reproduce the error.