Problem Ordering Data

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ana_dogliotti
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Problem Ordering Data

by ana_dogliotti » Thu Jul 27, 2017 10:39 am America/New_York

Hello,

I'm trying to order MODIS data as I've always done (L2 Browser), but when I Order the Data, I'm automatically redirected to my EarthData login and have this error in red.

"Invalid request, please verify the client status or redirect_uri before resubmitting. "

What should I do?
Thanks

Ana

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rpsm
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Problem Ordering Data

by rpsm » Thu Jul 27, 2017 10:55 am America/New_York

Hi,

I have the exact same problem as Ana since yesterday.

I sent an email to "connection_problems@oceancolor.sci.gsfc.nasa.gov" and the answer was that I will need to register for a NASA Earthdata account to get to the data sets. That's weird because I'm registered and downloaded data in the beginning of the month using the same process.

Thank you

Renato

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Problem Ordering Data

by OB.DAAC - amscott » Thu Jul 27, 2017 11:28 am America/New_York

Hi Ana and Renato,

I have the Earthdata developers looking into this issue. A new release of their service was released yesterday and they think the issue is related to that. Give them some time to research what is going on. I'll update you when I hear something.

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Problem Ordering Data

by OB.DAAC - amscott » Thu Jul 27, 2017 11:34 am America/New_York

Ana,

FYI -- I do not see your account on Earthdata.

You do need to register there as we are using that account to verify you at the OceanColor Forum. See this post: https://oceancolor.gsfc.nasa.gov/forum/oceancolor/topic_show.pl?tid=6460

ana_dogliotti
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Problem Ordering Data

by ana_dogliotti » Thu Jul 27, 2017 11:35 am America/New_York

Thank you very much for the info!
I'll wait for news...

Ana

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Problem Ordering Data

by rpsm » Thu Jul 27, 2017 11:48 am America/New_York

Thank you :wink:

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Problem Ordering Data

by OB.DAAC - amscott » Thu Jul 27, 2017 3:16 pm America/New_York

Ana,

It looks like your issue (or at least, in part) is that you used a different email account at Earthdata than you used to register with the OC Forum. Please try the instruction at this link: https://oceancolor.gsfc.nasa.gov/forum/oceancolor/urs_link.pl
It should link your accounts and hopefully correct your issue.

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