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Toby, I am able to confirm your problem. I do not see any L2 selected on either subscription. I have notified the web developers of the problem. Once they have a chance to look at the interface, I will manually update your subscription to include L2 files. Sorry for the trouble.
by tobyw » Thu Aug 24, 2017 6:27 pm America/New_York
It seems to have worked!? I can check the boxes and the information is retained when I edit the subscription. After a short while, one of the subscriptions shows up (#2984) on the ftp site, but is not populated with anything yet. The other (#2983) does not show up on the ftp site yet. I'll give it a bit of time before I bug you guys again.
Also, no emails regarding anything (subscription info, etc.). I have selected the images to be sent via email.
From what we can see, your email host is checking the return-path in our email header to detect spam. A recent configuration change here has caused our system to use the wrong return-path. Your server is rejecting the emails and bouncing them back. Our systems administrators are working on a fix.
by tobyw » Thu Aug 24, 2017 10:58 pm America/New_York
Got it, thanks. Let me know if there is anything I can do on this end.
Updating the previous post: The VIIRS order (#2984) seems to be populating nicely, but the other MODISA order (#2983) is still empty. In fact, it still still hasn't created a diretory under /subscriptions/MODISA/XM/...