Subscription issues?

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OB ODPS - towens
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Subscription issues?

by OB ODPS - towens » Thu Aug 24, 2017 11:27 am America/New_York

Toby,
I am able to confirm your problem. I do not see any L2 selected on either subscription.
I have notified the web developers of the problem.
Once they have a chance to look at the interface, I will manually update your subscription to include L2 files.
Sorry for the trouble.

Tommy

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OB ODPS - towens
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Subscription issues?

by OB ODPS - towens » Thu Aug 24, 2017 1:15 pm America/New_York

Toby,
The web folks have had a go at tweaking the code.
Can you try setting the L2 files on one more time?

Thanks,
Tommy

tobyw
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Subscription issues?

by tobyw » Thu Aug 24, 2017 6:27 pm America/New_York

It seems to have worked!?  I can check the boxes and the information is retained when I edit the subscription.  After a short while, one of the subscriptions shows up (#2984) on the ftp site, but is not populated with anything yet.  The other (#2983) does not show up on the ftp site yet.  I'll give it a bit of time before I bug you guys again.

Also, no emails regarding anything (subscription info, etc.).  I have selected the images to be sent via email.

For the nth time, thank you very much,
\toby

OB ODPS - towens
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Subscription issues?

by OB ODPS - towens » Thu Aug 24, 2017 6:51 pm America/New_York

From what we can see, your email host is checking the return-path in our email header to detect spam.
A recent configuration change here has caused our system to use the wrong return-path.
Your server is rejecting the emails and bouncing them back. Our systems administrators are working on a fix.

Tommy

tobyw
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Subscription issues?

by tobyw » Thu Aug 24, 2017 10:58 pm America/New_York

Got it, thanks.  Let me know if there is anything I can do on this end. 

Updating the previous post:
The VIIRS order (#2984) seems to be populating nicely, but the other MODISA order (#2983) is still empty.  In fact, it still  still hasn't created a diretory under /subscriptions/MODISA/XM/...

\toby

OB ODPS - towens
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Subscription issues?

by OB ODPS - towens » Fri Aug 25, 2017 6:48 am America/New_York

It  looks like both subscriptions are getting the L2 files now. You may want to modify your map delivery option until we get this email issue sorted.

Tommy

tobyw
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Joined: Tue Oct 16, 2007 12:22 pm America/New_York
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Subscription issues?

by tobyw » Sat Aug 26, 2017 5:01 pm America/New_York

Thanks guys.  No email(s), but data is filling up ftp dirs.
Best,
\toby

OB ODPS - towens
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Subscription issues?

by OB ODPS - towens » Sat Aug 26, 2017 8:05 pm America/New_York

It looks like we have found a solution to the email problem as well. It should be restored on Monday. Thanks for your patience.

Tommy

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