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by fields » Mon Jan 06, 2020 4:22 pm America/New_York
I have active L2 subscriptions that haven't returned anything since 2019364. They were going expire at the end of the year and I had updated the end dates to dec 31 2021, maybe that change of date caused a problem? The subscriptions have request ids of 3444-3447. I am grabbing only images of chlor_a and SST for the region. If clear, I manually order data.
Those subscriptions are still set with Jan 1 as the expiration date. Updating the end date for the subscription is not what is necessary. The Subscription Manager page should offer a method for reconfirming the subscription(s). Doing this should extend the expiration date 6 months forward.
by fields » Mon Jan 06, 2020 5:56 pm America/New_York
Thanks for the reply, John. Maybe there was the option to reconfirm, before it expired, but there isn't one now. Should I just set up new subscriptions? I thought editing the "subscription duration" and submitting it did the trick (done before it expired). I see there are key with search, cancel, and reconfirm; but beside each subscription there is only search and cancel options.