subscription questions

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fields
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subscription questions

by fields » Mon Jan 06, 2020 4:22 pm America/New_York

I have active L2 subscriptions that haven't returned anything since 2019364.  They were going expire at the end of the year and I  had updated the end dates to dec 31 2021, maybe that change of date caused a problem?  The subscriptions have request ids of 3444-3447.  I am grabbing only images of  chlor_a and SST for the region. If clear, I manually order data.


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OB ODPS - jgwilding
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subscription questions

by OB ODPS - jgwilding » Mon Jan 06, 2020 5:04 pm America/New_York

Hi Eric,

Those subscriptions are still set with Jan 1 as the expiration date.  Updating the end date for the subscription is not what is necessary.  The Subscription Manager page should offer a method for reconfirming the subscription(s).  Doing this should extend the expiration date 6 months forward.

https://oceandata.sci.gsfc.nasa.gov/subscriptions/list

Please try that. 

john

fields
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subscription questions

by fields » Mon Jan 06, 2020 5:56 pm America/New_York

Thanks for the reply, John.  Maybe there was the option to reconfirm, before it expired, but there isn't one now.   Should I just set up new subscriptions?   I thought editing the "subscription duration" and submitting it did the trick (done before it expired).   I see there are key with search, cancel, and reconfirm; but beside each subscription there is only search and cancel options.

OB ODPS - jgwilding
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subscription questions

by OB ODPS - jgwilding » Mon Jan 06, 2020 8:03 pm America/New_York

No need to create new subscriptions.  The records are still in our database; we just need to bump the expiration date for them.

john

OB ODPS - jgwilding
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subscription questions

by OB ODPS - jgwilding » Tue Jan 07, 2020 12:48 pm America/New_York

Can you try looking on the subscriptions-list page again?  We increased the look-back period for expired subscriptions.

john

fields
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by fields » Tue Jan 07, 2020 12:52 pm America/New_York

Yes.  Thanks.  I reconfirmed.

OB ODPS - jgwilding
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subscription questions

by OB ODPS - jgwilding » Tue Jan 07, 2020 1:07 pm America/New_York

Confirmed looking in database.  You'll need to repeat this process in about 6 months.  Did you want to reset your end dates back to Dec 31 2020?  I can do that for you if you want.

john

fields
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subscription questions

by fields » Tue Jan 07, 2020 1:11 pm America/New_York

ok sure, thanks. If not I will cancel the subscription not long after the cruise (Exports) ends.

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