swawifs L1A data ordering

monger · by **monger** » Mon Feb 10, 2020 2:03 pm America/New_York

Hi- I imagine there is a 99.9% chance I am being stupid here. But, I have been trying to order Level1 SeaWiS data and after selecting lat/lon bounds, choosing a handful of scenes, selecting "do extract" and requesting Level1 data, I get the result that that there is no data available. When I do the same thing, with Level2 data I get the requested files listed for ordering. Any thoughts on this would be greatly appreciated!

Bruce

by **OB ODPS - jgwilding** » Mon Feb 10, 2020 2:57 pm America/New_York

Hi Bruce.

I see order 805060a01641e451 for the L2 data. Do you have an order ID for the L1 order?

john

monger · by **monger** » Mon Feb 10, 2020 3:07 pm America/New_York

When I order level1 data is does not generate a list of selected files - so no order number. I tried selecting Leve1 and Level2 together and it lists only the level2 files and then generates an order number for just those files.

by **OB ODPS - jgwilding** » Mon Feb 10, 2020 3:45 pm America/New_York

Is this the message you see in the browser?

"We're sorry, but none of the scenes in your search results are currently available for ordering from our archive."

monger · by **monger** » Mon Feb 10, 2020 3:56 pm America/New_York

Yes...

dana.r.wilson · by **dana.r.wilson** » Tue Feb 11, 2020 10:55 am America/New_York

This issue has been resolved.

monger · by **monger** » Tue Feb 11, 2020 11:22 am America/New_York

Sorry John, but I am still getting the message that there are no requested files available when order level1 and then when I add in level 2 with the level1 the request goes through with just the level2. --Bruce

by **OB ODPS - jgwilding** » Tue Feb 11, 2020 12:19 pm America/New_York

Bruce,

Seems there was a misconfiguration problem. Please try again.

john

monger · by **monger** » Tue Feb 11, 2020 12:56 pm America/New_York

Perfect!! Thank You, John!!! :)