Data ordering

[aishengw]

Hi,
Somehow since yesterday, my ordered L1B data (either MODIS or VIIRS) cannot be completed after hit the submit button. Any issues with the system currently?

Thanks
Aisheng Wu

[OB.DAACx - amscott]

Please provide more information:
- What system/URL/ordering system are you accessing?
- Is there an order number we associated with the data you trying to retrieve? -- If so, what email address did you use to place the order(s)?

[aishengw]

I am using
https://ladsweb.modaps.eosdis.nasa.gov/search/. After I find my selected data, I pressed the submit button and it gives the error message "There has been an error processing your request".

Thanks

[OB.DAACx - amscott]

Thank you. I have added the proper tags to your post so the correct group will receive notification of your post.

[LAADSx_UserServices_M]

Hi Aisheng,
I just tested ladsweb search and order interface by ordering MODIS L1B data (MOD021KM) it worked without issue so website is working normally. If you want us to investigate further send us your query parameter.

[aishengw]

Thanks for your reply. I tested again by ordering MODIS L1B data (one granule from MOD021KM) and after I hit the submit button, it still said "There has been an error processing your request". See attached screen shot.

Aisheng

[LAADSx_UserServices_M]

Make sure you are logged in under "Profile" (top right of the page). Also, try using a new browser window.

[LAADSx_UserServices_M]

Try using:
https://ladsweb.modaps.eosdis.nasa.gov/ ... /DNB/World

[aishengw]

I still got the same issue. Is it due to some settings of my user account?

[LAADSx_UserServices_M]

It is possible that there is some problem with your account setting. You may check with other people at MCST/VCST if they are having same issue.