no reply to data request

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slava.suslin
Posts: 37
Joined: Tue Feb 16, 2021 1:51 am America/New_York

no reply to data request

by slava.suslin » Wed Aug 02, 2017 3:05 am America/New_York

Good day,

I have no reply to 30f0f030048a9750 and 10001010f47d9e5e requests

(yes - received my request for Ocean Color data)
(no - being staged )
(no - ready for download)

thank you,
slava

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OB.DAAC - SeanBailey
User Services
User Services
Posts: 1263
Joined: Wed Sep 18, 2019 6:15 pm America/New_York
Answers: 1

no reply to data request

by OB.DAAC - SeanBailey » Wed Aug 02, 2017 1:18 pm America/New_York

Slava,

Both orders have been staged and you should have received email notification.  If you did not, perhaps the messages were caught by a spam filter.
You can always use the online order manager to check on the status of your orders.

Regards,
Sean

gnwiii
Posts: 663
Joined: Fri Jan 29, 2021 5:51 pm America/New_York
Answers: 2

no reply to data request

by gnwiii » Wed Aug 02, 2017 1:38 pm America/New_York

Another user here mentioned that he had not received the email notification.  He did look in the junk and quarantine folders.  He is, however, able to check status online.

slava.suslin
Posts: 37
Joined: Tue Feb 16, 2021 1:51 am America/New_York

no reply to data request

by slava.suslin » Thu Aug 03, 2017 3:29 am America/New_York

Sean,

thank you for your reply

I used  online order manager. It's ok. I downloaded my request's files.
But I checked spam folder in gmail, there are no email notifications (!?).
I'll think - what happed with my gmail post.

Just  I got all messages!!

thank you.
Slava

OB.DAAC - SeanBailey
User Services
User Services
Posts: 1263
Joined: Wed Sep 18, 2019 6:15 pm America/New_York
Answers: 1

no reply to data request

by OB.DAAC - SeanBailey » Thu Aug 03, 2017 11:25 am America/New_York

Glad you were able to get your files.  As for why the email didn't work...we have identified an issue that resulted from an upgrade that affected a few of the servers in our production system...servers that work on the data orders.  This has been fixed, so hopefully your next order will go more smoothly.

Regards,
Sean

slava.suslin
Posts: 37
Joined: Tue Feb 16, 2021 1:51 am America/New_York

no reply to data request

by slava.suslin » Sat Aug 05, 2017 6:56 am America/New_York

Sean,

i did a test request (b050b090558b9653)
The system works well

thank You,
slava

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