Earthdata Forum

Good day,

I have no reply to 30f0f030048a9750 and 10001010f47d9e5e requests

(yes - received my request for Ocean Color data)
(no - being staged )
(no - ready for download)

thank you,
slava

Slava,

Both orders have been staged and you should have received email notification.  If you did not, perhaps the messages were caught by a spam filter.
You can always use the online order manager to check on the status of your orders.

Regards,
Sean

Another user here mentioned that he had not received the email notification.  He did look in the junk and quarantine folders.  He is, however, able to check status online.

Sean,

thank you for your reply

I used  online order manager. It's ok. I downloaded my request's files.
But I checked spam folder in gmail, there are no email notifications (!?).
I'll think - what happed with my gmail post.

Just  I got all messages!!

thank you.
Slava

Glad you were able to get your files.  As for why the email didn't work...we have identified an issue that resulted from an upgrade that affected a few of the servers in our production system...servers that work on the data orders.  This has been fixed, so hopefully your next order will go more smoothly.

Regards,
Sean

Sean,

i did a test request (b050b090558b9653)
The system works well

thank You,
slava