Subscription problem?

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jeffg
Posts: 9
Joined: Sat Oct 14, 2006 9:37 am America/New_York
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Subscription problem?

by jeffg » Tue May 21, 2019 9:05 am America/New_York

Hi,

Yesterday I started having problems accessing my existing subscriptions on the OceanColor website.  I can see the list of active subscriptions, but don't see any option to edit the settings.  When I click on a subscription number none of the options appear.  Maybe something I did got my login locked out?  (username jeffg).

My scripts are still able to get the file listing and download files, so it seems like the subscription is still working.  I just can't edit it or see the settings.

Thanks for your help.

Jeff

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dana.r.wilson
Posts: 71
Joined: Mon Apr 20, 2020 8:04 am America/New_York
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Subscription problem?

by dana.r.wilson » Tue May 21, 2019 2:27 pm America/New_York

Jeff
The issue has been resolved.  We were updating the server yesterday.

Dana

jeffg
Posts: 9
Joined: Sat Oct 14, 2006 9:37 am America/New_York
Answers: 0

Subscription problem?

by jeffg » Tue May 21, 2019 4:48 pm America/New_York

Dana,

Thank you, I'm able to access everything now.

Another question, I have some new subscriptions for JPSS1  L2 data, but what I'm ending up with in the subscription files list are all L1A files.  This seems to be the case for all the JPSS1 subscriptions.  Maybe I did something wrong in the setup?  The subscription numbers, if it helps, are 2252 through 2263.

Thanks again

Jeff

OB ODPS - towens
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Subject Matter Expert
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Joined: Fri Feb 05, 2021 9:17 am America/New_York
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Subscription problem?

by OB ODPS - towens » Wed May 22, 2019 10:46 am America/New_York

The JPSS1 subscriptions are newly available and some of the subscription code had not yet been updated to support them.
You should be seeing the L2 files now instead of the erroneous L1 files. Sorry for the trouble.
Tommy

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