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subscription questions
Posted: Mon Jan 06, 2020 4:22 pm America/New_York
by fields
I have active L2 subscriptions that haven't returned anything since 2019364. They were going expire at the end of the year and I had updated the end dates to dec 31 2021, maybe that change of date caused a problem? The subscriptions have request ids of 3444-3447. I am grabbing only images of chlor_a and SST for the region. If clear, I manually order data.
subscription questions
Posted: Mon Jan 06, 2020 5:04 pm America/New_York
by OB ODPS - jgwilding
Hi Eric,
Those subscriptions are still set with Jan 1 as the expiration date. Updating the end date for the subscription is not what is necessary. The Subscription Manager page should offer a method for reconfirming the subscription(s). Doing this should extend the expiration date 6 months forward.
https://oceandata.sci.gsfc.nasa.gov/subscriptions/listPlease try that.
john
subscription questions
Posted: Mon Jan 06, 2020 5:56 pm America/New_York
by fields
Thanks for the reply, John. Maybe there was the option to reconfirm, before it expired, but there isn't one now. Should I just set up new subscriptions? I thought editing the "subscription duration" and submitting it did the trick (done before it expired). I see there are key with search, cancel, and reconfirm; but beside each subscription there is only search and cancel options.
subscription questions
Posted: Mon Jan 06, 2020 8:03 pm America/New_York
by OB ODPS - jgwilding
No need to create new subscriptions. The records are still in our database; we just need to bump the expiration date for them.
john
subscription questions
Posted: Tue Jan 07, 2020 12:48 pm America/New_York
by OB ODPS - jgwilding
Can you try looking on the subscriptions-list page again? We increased the look-back period for expired subscriptions.
john
subscription questions
Posted: Tue Jan 07, 2020 12:52 pm America/New_York
by fields
Yes. Thanks. I reconfirmed.
subscription questions
Posted: Tue Jan 07, 2020 1:07 pm America/New_York
by OB ODPS - jgwilding
Confirmed looking in database. You'll need to repeat this process in about 6 months. Did you want to reset your end dates back to Dec 31 2020? I can do that for you if you want.
john
subscription questions
Posted: Tue Jan 07, 2020 1:11 pm America/New_York
by fields
ok sure, thanks. If not I will cancel the subscription not long after the cruise (Exports) ends.