I ordered ASTER Surface Kinetic Temperature (AST_08) product through the NASA Earthdata Search, but there is no download link in the reply email. I only received an email informed the ECHO Order GUID, Provider Order Tracking ID, etc.
Below are the details of my order:
User placing order: xiahou
Order GUID: E256E335-FC9B-64D0-6CFC-D2A0F7CD6AB5
Provider Order Tracking ID: 0309901776
ECHO Provider Order ID: 8456AAC3-B05D-86C3-7056-862394CE7D64
Provider Id: ECS Land Processes DAAC
If possible, please help me to solve the problem. Thank you very much.
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You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ECS Order Notification Order ID: ...." That's from "From: LPDAAC@usgs.gov". That email will have their download links with an expiration date to complete the data download. This order ID: 0309901776 had been completed and shipped August 30, 2021. Please look in your SPAM folder.
I have checked my SPAM folder, but there is no mail from LPDAAC@usgs.gov. Can you help me solve this problem? Thank you very much.