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No download link

Posted: Fri Nov 05, 2021 3:19 am America/New_York
by aachen
I received the email from LPDAAC_ECS, which is the my request of ASTER Digital Elevation Model V003. The provider comment is shipped, but I can not find the way to obtain the data which I requested. The order Details as follow:
User placing order: aachen
Order GUID: 4AD18220-5A0E-6BC8-7025-B5C4BF6FCE36
Provider Order Tracking ID: 0309981871
ECHO Provider Order ID: 2DB3896A-615F-DC33-B580-9C2D5AFAE0F5
Provider Id: ECS Land Processes DAAC.
Few days have passed,there is no clue on how to actually download.

Re: No download link

Posted: Fri Nov 05, 2021 11:22 am America/New_York
by LP DAAC - jwilson
You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ECS Order Notification Order ID: ...." That's from "From:". That email will have their download links with an expiration date to complete the data download.

This order completed on Wednesday, October 27, 2021 at 1:15 am: ECHO: Transitioning from state [PROCESSING] to state [CLOSED] This order is no longer available due to the expiration date estitmated approximately 7 days after order completed processing.

We were able to resubmit your order Friday, November 05, 2021 at 3:16 pm: This order has been resubmitted as order [CD5F949A-035E-7829-2110-A864DB9842A6].

Please contact if you do not receive the download instructions.
Thank you,