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Subscription Issues

https://forum.earthdata.nasa.gov/viewtopic.php?t=2697

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Subscription Issues

Posted: Wed Nov 10, 2021 11:45 pm America/New_York
by alaroy
We stopped getting new L2 sea ocean color swaths (both NPP and NOAA-20) and sea surface temperature swaths around 13:50 UTC on 2021-11-10. We have multiple subscriptions and they all seem to have quit working around the same time.

Our L1A subscriptions to MODISA and MODIST appear to be working normally.

Could somebody please investigate and if possible correct the problem? Thank you!

-Andrew L.

Re: Subscription Issues

Posted: Fri Nov 12, 2021 11:31 am America/New_York
by OB.DAAC - amscott
You have a good number of subscriptions, all of varying statuses. Can you share which subscription IDs are you inquiring about so we can see what's going on?
All times are UTC-04:00
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