Data ordering

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aishengw
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Joined: Wed Dec 08, 2021 9:13 am America/New_York

Data ordering

by aishengw » Wed Dec 08, 2021 9:20 am America/New_York

Hi,
Somehow since yesterday, my ordered L1B data (either MODIS or VIIRS) cannot be completed after hit the submit button. Any issues with the system currently?

Thanks
Aisheng Wu

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OB.DAAC - amscott
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Answers: 1

Re: Data ordering

by OB.DAAC - amscott » Wed Dec 08, 2021 9:29 am America/New_York

Please provide more information:
- What system/URL/ordering system are you accessing?
- Is there an order number we associated with the data you trying to retrieve? -- If so, what email address did you use to place the order(s)?

aishengw
Posts: 5
Joined: Wed Dec 08, 2021 9:13 am America/New_York

Re: Data ordering

by aishengw » Wed Dec 08, 2021 9:45 am America/New_York

I am using
https://ladsweb.modaps.eosdis.nasa.gov/search/. After I find my selected data, I pressed the submit button and it gives the error message "There has been an error processing your request".

Thanks

OB.DAAC - amscott
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Re: Data ordering

by OB.DAAC - amscott » Wed Dec 08, 2021 9:54 am America/New_York

Thank you. I have added the proper tags to your post so the correct group will receive notification of your post.

LAADS_UserServices_M
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Re: Data ordering

by LAADS_UserServices_M » Wed Dec 08, 2021 10:15 am America/New_York

Hi Aisheng,
I just tested ladsweb search and order interface by ordering MODIS L1B data (MOD021KM) it worked without issue so website is working normally. If you want us to investigate further send us your query parameter.

aishengw
Posts: 5
Joined: Wed Dec 08, 2021 9:13 am America/New_York

Re: Data ordering

by aishengw » Wed Dec 08, 2021 11:14 am America/New_York

Thanks for your reply. I tested again by ordering MODIS L1B data (one granule from MOD021KM) and after I hit the submit button, it still said "There has been an error processing your request". See attached screen shot.

Aisheng
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LAADS_UserServices_M
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Re: Data ordering

by LAADS_UserServices_M » Wed Dec 08, 2021 11:43 am America/New_York

Make sure you are logged in under "Profile" (top right of the page). Also, try using a new browser window.

LAADS_UserServices_M
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Re: Data ordering

by LAADS_UserServices_M » Wed Dec 08, 2021 11:51 am America/New_York


aishengw
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Joined: Wed Dec 08, 2021 9:13 am America/New_York

Re: Data ordering

by aishengw » Wed Dec 08, 2021 12:35 pm America/New_York

I still got the same issue. Is it due to some settings of my user account?

LAADS_UserServices_M
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Re: Data ordering

by LAADS_UserServices_M » Wed Dec 08, 2021 1:01 pm America/New_York

It is possible that there is some problem with your account setting. You may check with other people at MCST/VCST if they are having same issue.

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