Why is the order link undefined and inaccessible

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yaoyike
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Joined: Fri Feb 18, 2022 5:28 am America/New_York
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Why is the order link undefined and inaccessible

by yaoyike » Fri Feb 18, 2022 5:35 am America/New_York

Hello,
The orders I submitted today are available, but they are actually inaccessible.
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Screenshot 2022-02-18 at 18-27-32 LAADS S O - order history.png
Screenshot 2022-02-18 at 18-27-32 LAADS S O - order history.png (130.15 KiB) Not viewed yet

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Re: Why is the order link undefined and inaccessible

by LAADS_UserServices_M » Fri Feb 18, 2022 3:06 pm America/New_York

Seems like this is a bug and our web team is working on fixing it. In the meantime you can use your order's link to download files. For the order in the screen shot, the link would be:
[link=] //ladsweb.modaps.eosdis.nasa.gov/archive/orders/501728295
Regards,
LAADS User Services

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