Cannot download products since today 2022-06-08 1pm utc

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dem1
Posts: 74
Joined: Mon Nov 28, 2005 4:49 am America/New_York

Cannot download products since today 2022-06-08 1pm utc

by dem1 » Wed Jun 08, 2022 10:15 am America/New_York

Hi,

Is there an issue in your products distribution? Because since 1pm utc we get this kind of errors:
requests.exceptions.HTTPError: 404 Client Error: Not Found for url: https://oceandata.sci.gsfc.nasa.gov/ob/getfile/V2022159054800.L2_SNPP_OC.nc
We observed that your L2 products distribution was blocked since yesterday and then restarted near today 0:30pm then after successfully downloaded around one hundred of products we now always get this error.

Thanks,
Julien

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alaroy
Posts: 70
Joined: Tue Nov 21, 2006 3:33 pm America/New_York

Re: Cannot download products since today 2022-06-08 1pm utc

by alaroy » Wed Jun 08, 2022 12:07 pm America/New_York

We are experiencing similar issues here.

Starting ~12:59 UTC we started getting occasional errors that increased in frequency up until ~14:50 UTC . Since then every attempted download has failed. This includes L2 ocean color for VIIRS/NOAA20, VIIRS/NPP, L2 SST for VIIRS/NPP.

We haven't attempted to download any MODISA or MODIST L1A data since ~13:00 UTC so I can't tell of that data is having the same problem or not...

If someone on the OBPG team could please look into this it would be most appreciated. Thank you!

-Andrew L.

OB WebDev - dana.r.wilson
Subject Matter Expert
Subject Matter Expert
Posts: 66
Joined: Mon Apr 20, 2020 8:04 am America/New_York

Re: Cannot download products since today 2022-06-08 1pm utc

by OB WebDev - dana.r.wilson » Wed Jun 08, 2022 2:25 pm America/New_York

You should be able to resume downloading data. We were going through database maintenance earlier.

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