Page 1 of 3

downloading ASTER L1T

Posted: Fri Jul 22, 2022 3:29 pm America/New_York
by paarsua
I have problem for downloading aster data in these days, previously i downloaded without any problem

Re: downloading ASTER L1T

Posted: Fri Jul 22, 2022 4:45 pm America/New_York
by LP DAAC - dgolon
Hi! We are experiencing a higher than average load on the LP DAAC data pool after our planned maintenance which is causing time out issues. It is up and running, so please continue to try accessing it throughout the day.

Re: downloading ASTER L1T

Posted: Mon Jul 25, 2022 4:24 am America/New_York
by jonathanhainsworth
Hi!

I am also having the same issues.

I have been trying now for three days and still no luck.

Any idea when the situation will be resolved?

Re: downloading ASTER L1T

Posted: Mon Jul 25, 2022 12:19 pm America/New_York
by LP DAAC - jwilson
Early last week the USGS EROS Center completed a significant maintenance activity, after bringing the systems back up the LP DAAC is experiencing high volumes of user traffic. This is impacting data downloads for some users and causing timeouts. We are looking into performance improvements affecting data access.

We apologize for any inconvenience this may be causing.

Re: downloading ASTER L1T

Posted: Tue Aug 02, 2022 1:37 pm America/New_York
by LP DAAC - dgolon
Hi @jonathanhainsworth and @paarsua It looks like we are seeing more movement in the Data Pool now. Please clear your cache and try your request again.

Re: downloading ASTER L1T

Posted: Wed Aug 03, 2022 7:57 am America/New_York
by sativaku
same problem? its possible to fix faster?

Re: downloading ASTER L1T

Posted: Thu Aug 04, 2022 11:49 am America/New_York
by LP DAAC - dgolon
Hi, @sativaku The USGS EROS Center recently completed a significant maintenance activity, after bringing the systems back up the LP DAAC has been experiencing high volumes of user traffic. This has been impacting data downloads for some users and causing timeouts. We have been implementing fixes for this issue and just recently released another fix. Please try to clear your cache one more time and access the data again. If you continue to have download issues, please contact LPDAAC@usgs.gov

Re: downloading ASTER L1T

Posted: Mon Aug 08, 2022 6:59 am America/New_York
by malaz_abashar
How to clear my cache?

Re: downloading ASTER L1T

Posted: Thu Aug 11, 2022 11:47 am America/New_York
by LP DAAC - jwilson
Hi @malaz_abashar ,
In Microsoft Internet Explorer, the browser that comes installed on most Windows computers, you clear the cache in the Delete Browsing History screen. You can do a browse search on this topic to find the best way to do it for your computer.

Re: downloading ASTER L1T

Posted: Thu Aug 11, 2022 2:21 pm America/New_York
by piyush
Are the instructions here still valid after these recent updates for automated downloads?
https://git.earthdata.nasa.gov/projects/LPDUR/repos/daac_data_download_python/browse/DAACDataDownload.py

We are consistently observing 401 Unauthorized errors over the last few days.