downloading ASTER L1T

Use this Forum to find information on, or ask a question about, NASA Earth Science data.
paarsua
Posts: 1
Joined: Fri Jul 22, 2022 3:14 pm America/New_York
Answers: 0

downloading ASTER L1T

by paarsua » Fri Jul 22, 2022 3:29 pm America/New_York

I have problem for downloading aster data in these days, previously i downloaded without any problem
Attachments
this is result after downloading
this is result after downloading
error.jpg (130.5 KiB) Not viewed yet

Tags:

LP DAAC - dgolon
User Services
User Services
Posts: 283
Joined: Mon Sep 30, 2019 10:00 am America/New_York
Answers: 0
Has thanked: 15 times
Been thanked: 2 times
Contact:

Re: downloading ASTER L1T

by LP DAAC - dgolon » Fri Jul 22, 2022 4:45 pm America/New_York

Hi! We are experiencing a higher than average load on the LP DAAC data pool after our planned maintenance which is causing time out issues. It is up and running, so please continue to try accessing it throughout the day.
Subscribe to the LP DAAC listserv by sending a blank email to lpdaac-join@lists.nasa.gov.

Sign up for the Landsat listserv to receive the most up to date information about Landsat data: https://public.govdelivery.com/accounts/USDOIGS/subscriber/new#tab1.

jonathanhainsworth
Posts: 1
Joined: Mon Jul 25, 2022 4:23 am America/New_York
Answers: 0

Re: downloading ASTER L1T

by jonathanhainsworth » Mon Jul 25, 2022 4:24 am America/New_York

Hi!

I am also having the same issues.

I have been trying now for three days and still no luck.

Any idea when the situation will be resolved?

LP DAAC - jwilson
User Services
User Services
Posts: 266
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1
Has thanked: 9 times

Re: downloading ASTER L1T

by LP DAAC - jwilson » Mon Jul 25, 2022 12:19 pm America/New_York

Early last week the USGS EROS Center completed a significant maintenance activity, after bringing the systems back up the LP DAAC is experiencing high volumes of user traffic. This is impacting data downloads for some users and causing timeouts. We are looking into performance improvements affecting data access.

We apologize for any inconvenience this may be causing.

LP DAAC - dgolon
User Services
User Services
Posts: 283
Joined: Mon Sep 30, 2019 10:00 am America/New_York
Answers: 0
Has thanked: 15 times
Been thanked: 2 times
Contact:

Re: downloading ASTER L1T

by LP DAAC - dgolon » Tue Aug 02, 2022 1:37 pm America/New_York

Hi @jonathanhainsworth and @paarsua It looks like we are seeing more movement in the Data Pool now. Please clear your cache and try your request again.
Subscribe to the LP DAAC listserv by sending a blank email to lpdaac-join@lists.nasa.gov.

Sign up for the Landsat listserv to receive the most up to date information about Landsat data: https://public.govdelivery.com/accounts/USDOIGS/subscriber/new#tab1.

sativaku
Posts: 1
Joined: Wed Aug 03, 2022 7:55 am America/New_York
Answers: 0

Re: downloading ASTER L1T

by sativaku » Wed Aug 03, 2022 7:57 am America/New_York

same problem? its possible to fix faster?

LP DAAC - dgolon
User Services
User Services
Posts: 283
Joined: Mon Sep 30, 2019 10:00 am America/New_York
Answers: 0
Has thanked: 15 times
Been thanked: 2 times
Contact:

Re: downloading ASTER L1T

by LP DAAC - dgolon » Thu Aug 04, 2022 11:49 am America/New_York

Hi, @sativaku The USGS EROS Center recently completed a significant maintenance activity, after bringing the systems back up the LP DAAC has been experiencing high volumes of user traffic. This has been impacting data downloads for some users and causing timeouts. We have been implementing fixes for this issue and just recently released another fix. Please try to clear your cache one more time and access the data again. If you continue to have download issues, please contact LPDAAC@usgs.gov
Subscribe to the LP DAAC listserv by sending a blank email to lpdaac-join@lists.nasa.gov.

Sign up for the Landsat listserv to receive the most up to date information about Landsat data: https://public.govdelivery.com/accounts/USDOIGS/subscriber/new#tab1.

malaz_abashar
Posts: 1
Joined: Mon Aug 08, 2022 6:58 am America/New_York
Answers: 0

Re: downloading ASTER L1T

by malaz_abashar » Mon Aug 08, 2022 6:59 am America/New_York

How to clear my cache?

LP DAAC - jwilson
User Services
User Services
Posts: 266
Joined: Mon Sep 30, 2019 12:39 pm America/New_York
Answers: 1
Has thanked: 9 times

Re: downloading ASTER L1T

by LP DAAC - jwilson » Thu Aug 11, 2022 11:47 am America/New_York

Hi @malaz_abashar ,
In Microsoft Internet Explorer, the browser that comes installed on most Windows computers, you clear the cache in the Delete Browsing History screen. You can do a browse search on this topic to find the best way to do it for your computer.

piyush
Posts: 17
Joined: Mon Sep 28, 2020 3:29 pm America/New_York
Answers: 0

Re: downloading ASTER L1T

by piyush » Thu Aug 11, 2022 2:21 pm America/New_York

Are the instructions here still valid after these recent updates for automated downloads?
https://git.earthdata.nasa.gov/projects/LPDUR/repos/daac_data_download_python/browse/DAACDataDownload.py

We are consistently observing 401 Unauthorized errors over the last few days.

Post Reply