downloading ASTER L1T

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paarsua
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downloading ASTER L1T

by paarsua » Fri Jul 22, 2022 3:29 pm America/New_York

I have problem for downloading aster data in these days, previously i downloaded without any problem
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this is result after downloading
this is result after downloading
error.jpg (130.5 KiB) Not viewed yet

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LP DAAC - dgolon
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Re: downloading ASTER L1T

by LP DAAC - dgolon » Fri Jul 22, 2022 4:45 pm America/New_York

Hi! We are experiencing a higher than average load on the LP DAAC data pool after our planned maintenance which is causing time out issues. It is up and running, so please continue to try accessing it throughout the day.
Subscribe to the LP DAAC’s listserv by sending a blank email to lpdaac-join@lists.nasa.gov.

jonathanhainsworth
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Re: downloading ASTER L1T

by jonathanhainsworth » Mon Jul 25, 2022 4:24 am America/New_York

Hi!

I am also having the same issues.

I have been trying now for three days and still no luck.

Any idea when the situation will be resolved?

LP DAAC - jwilson
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Re: downloading ASTER L1T

by LP DAAC - jwilson » Mon Jul 25, 2022 12:19 pm America/New_York

Early last week the USGS EROS Center completed a significant maintenance activity, after bringing the systems back up the LP DAAC is experiencing high volumes of user traffic. This is impacting data downloads for some users and causing timeouts. We are looking into performance improvements affecting data access.

We apologize for any inconvenience this may be causing.

LP DAAC - dgolon
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Re: downloading ASTER L1T

by LP DAAC - dgolon » Tue Aug 02, 2022 1:37 pm America/New_York

Hi @jonathanhainsworth and @paarsua It looks like we are seeing more movement in the Data Pool now. Please clear your cache and try your request again.
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sativaku
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Re: downloading ASTER L1T

by sativaku » Wed Aug 03, 2022 7:57 am America/New_York

same problem? its possible to fix faster?

LP DAAC - dgolon
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Re: downloading ASTER L1T

by LP DAAC - dgolon » Thu Aug 04, 2022 11:49 am America/New_York

Hi, @sativaku The USGS EROS Center recently completed a significant maintenance activity, after bringing the systems back up the LP DAAC has been experiencing high volumes of user traffic. This has been impacting data downloads for some users and causing timeouts. We have been implementing fixes for this issue and just recently released another fix. Please try to clear your cache one more time and access the data again. If you continue to have download issues, please contact LPDAAC@usgs.gov
Subscribe to the LP DAAC’s listserv by sending a blank email to lpdaac-join@lists.nasa.gov.

malaz_abashar
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Re: downloading ASTER L1T

by malaz_abashar » Mon Aug 08, 2022 6:59 am America/New_York

How to clear my cache?

LP DAAC - jwilson
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Re: downloading ASTER L1T

by LP DAAC - jwilson » Thu Aug 11, 2022 11:47 am America/New_York

Hi @malaz_abashar ,
In Microsoft Internet Explorer, the browser that comes installed on most Windows computers, you clear the cache in the Delete Browsing History screen. You can do a browse search on this topic to find the best way to do it for your computer.

piyush
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Re: downloading ASTER L1T

by piyush » Thu Aug 11, 2022 2:21 pm America/New_York

Are the instructions here still valid after these recent updates for automated downloads?
https://git.earthdata.nasa.gov/projects/LPDUR/repos/daac_data_download_python/browse/DAACDataDownload.py

We are consistently observing 401 Unauthorized errors over the last few days.

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