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I cannot download MOD09CMG data

Posted: Thu Aug 11, 2022 2:57 am America/New_York
by jslee
Hello, I have a problem with downloading MOD09CMG data.

I am curious about whether my IP or earth data account was banned from LP DAAC or not.

There is no problem with downloading other data such as SMAP soil moisture.

Additionally, I want to ask if you can cancel my IP or account ban, please.


Re: I cannot download MOD09CMG data

Posted: Tue Aug 16, 2022 10:52 am America/New_York
by LP DAAC - lien
It is very unlikely your account is banned, but rather this is probably due to the server issues the LPDAAC has been experiencing since the last major install on July 15. Since then it has been very inconsistent and challenging to access the LPDAAC distribution server However, there is a new Apache version being installed on the server tomorrow (August 17) which is intended to fix the issues that have been ailing the server since the last install. If you are still having issuers after tomorrow you can contact LPDAAC at: and send them your IP address and they can check for sure.

Re: I cannot download MOD09CMG data

Posted: Wed Aug 17, 2022 1:50 pm America/New_York
by LP DAAC - dgolon
Hi @jslee The LP DAAC has completed the planned maintenance Brett referenced earlier. We believe users should see improved data access now. Please try your request again.