Dear Janice,
our IT dept had a look into the lost mail and their conclusion is that there is an issue sending emails on your side, could you please forward this to your technical people? Thank you, Petra.
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Your email was discarded/rejected (autoreject) at our UTwente mail servers because the header in your email instructed us to do so: mail that is not sent from your own IP addresses has to be rejected.
Solution: either you have to add an IP number to your SPF records OR send your mail from an IP number that is already included in there.
Below the part of the header that cause the rejection:
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2022-09-19T16:53:57+02:00 filter5-ams sm-mta[47058]: STARTTLS=server, relay=localhost [127.0.0.1], version=TLSv1.2, verify=NOT, cipher=ECDHE-RSA-AES256-GCM-SHA384, bits=256/256
2022-09-19T16:53:57+02:00 filter5-ams sm-mta[47058]: 28JErvsG047058: from=
lpdaac@usgs.gov, size=5264, class=0, nrcpts=1, msgid=
c30580843cbba71190105d6b370d687e@support.earthdata.nasa.gov, proto=ESMTPS, daemon=MSA, relay=localhost [127.0.0.1]
2022-09-19T16:53:58+02:00 filter5-ams CanIt[55272]: 28JErvsG047058: what=rejected, stream=
rsglab-itc@utwente.nl, realm=utwente, incident_stream=utwente-default, country_code=US, incident=0l8lORVI4, linktype=Ethernet or modem, nrcpts=1, os=Linux, osver=3.11 and newer, prob=0.0001, reason=auto-reject, relay=198.117.0.162, resolved_by=spam, score=4, sender=
lpdaac@usgs.gov, tests=HTML_MESSAGE:0.001;SPF(fail:4);DKIM(none:0);DMARC(DMARC_POLICY_REJECT), subject=%3D?UTF-8?Q?[#123767]:_[EXTERNAL]_Ordered_AST%3D5F07_AST%3D5F07XT_5_days_ago%2C_no_email%2C_only_browse_jpgs_available%3D3F?%3D
2022-09-19T16:53:58+02:00 filter5-ams CanIt[55272]: 28JErvsG047058: Discarding instead of rejecting due to relay from friendly host (554 5.7.1 Message rejected because of unacceptable content. For help, please quote incident ID 0l8lORVI4.#012usgs.gov: Sender is not authorized by default to use '
lpdaac@usgs.gov' in 'mfrom' identity (mechanism '-all' matched)#012Please see (link=) openspf.org/Why?s=mfrom;id=lpdaac%40usgs.gov;ip=198.117.0.162;r=filter5-ams.mf.surf.net#012DMARC check failed and policy set to reject)
2022-09-19T16:53:58+02:00 filter5-ams CanIt[55272]: 28JErvsG047058: filter: discard=1
2022-09-19T16:53:58+02:00 filter5-ams mimedefang[51138]: 28JErvsG047058: Discarding because filter instructed us to
2022-09-19T16:53:58+02:00 filter5-ams sm-mta[47058]: 28JErvsG047058: Milter: data, discard
2022-09-19T16:53:58+02:00 filter5-ams sm-mta[47058]: 28JErvsG047058: discarded
2022-09-19T16:53:58+02:00 filter5-ams sm-msp[47057]: 28JEqkjG055272: to=
rsglab-itc@utwente.nl, delay=00:01:12, xdelay=00:00:01, mailer=relay, pri=120000, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (28JErvsG047058 Message accepted for delivery)
...
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