download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

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reinbert3
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download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

by reinbert3 » Tue Nov 01, 2022 9:13 am America/New_York

After ordering "ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003" data sets I do always get the message that "...Your request has moved from state PROCESSING to CLOSED"...
But I don´t get a another email with a download link as usual.
Has been something changed in the download procedure?

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reinbert3
Posts: 4
Joined: Tue Nov 01, 2022 9:09 am America/New_York
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Re: download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

by reinbert3 » Tue Nov 01, 2022 9:46 am America/New_York

reinbert3 wrote:
> After ordering "ASTER L2 Surface Reflectance VNIR and Crosstalk
> Corrected SWIR V003" data sets I do always get the message that
> "...Your request has moved from state PROCESSING to CLOSED"...
> But I don´t get a another email with a download link as usual.
> Has been something changed in the download procedure?

By the way: There are no emails with download links in the SPAM folder

LP DAAC - jwilson
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Re: download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

by LP DAAC - jwilson » Wed Nov 02, 2022 10:33 am America/New_York

@reinbert3,
You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ECS Order Notification Order ID: ...." That's from "From: LPDAAC@usgs.gov". That email will have their download links with an expiration date to complete the data download.

I was able to search the LP DAAC Order Manager using your username. Our records show you have two orders that are in a pending status. Once the orders have completed and shipped you will receive the download notification.
OrderID:RequestID: 0310739046:0307157971 Ext. RequestId 05D43C52-C4A7-2AD1-A2C4-4C5712304C58
OrderID:RequestID: 0310739045:0307157970 Ext. RequestId D11B2A12-D19B-861F-ACF8-72288E70E495
Kind regards,
LP DAAC

reinbert3
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Re: download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

by reinbert3 » Wed Nov 02, 2022 11:52 am America/New_York

Thank You jwilson,
I deleted all previous orders for which I got no download link but only the message "Your request has moved from state PROCESSING to CLOSED" . Thus only two pending requests are left in my account.
I hope it works this time.
Thank you again for your reply

reinbert3
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Joined: Tue Nov 01, 2022 9:09 am America/New_York
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Re: download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

by reinbert3 » Thu Nov 03, 2022 3:57 am America/New_York

Good morning,
the same happened again.
I don´t get an email with a download link but only the email with the notification that "Your request has moved from state PROCESSING to CLOSED".
The email with the download link which is usually send before is always missing.

LP DAAC - jwilson
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Re: download of ASTER L2 Surface Reflectance VNIR and Crosstalk Corrected SWIR V003 data

by LP DAAC - jwilson » Mon Nov 07, 2022 2:32 pm America/New_York

@reinbert3.
Our system order manager shows there are several completed orders that shipped today. 11/7/2022
To better assist you, please send lpdaac@usgs.gov your OrderID's and they will request to have the download links resent you.
Have you checked with your system administrator to see if there are any firewall issues that might be blocking emails from the LP DAAC?
The system engineer verified that completed emails have been forwarded to the email on the order.
Please let me know if you need further assistance.
Janice

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