Unable to reach PODAAC
Posted: Thu Feb 02, 2023 9:28 am America/New_York
I have been trying to reach PODAAC since 1/28/2023 about missing OSTIA sea surface temperature data.
At least two emails to podaac@podaac.jpl.nasa.gov have not received any response. (There is a note on their main page saying "We are currently experiencing an issue with our mail server" so it might be a known issue).
Going to their forum (http://podaac.jpl.nasa.gov/forum) leads to a page that says it is offline due to a scheduled system upgrade.
Is there a phone number I can call to reach someone at their help desk, please? Alternatively maybe someone from earthdata can please contact them and let them know they are effectively un-contactable right now.
-Thank you!
At least two emails to podaac@podaac.jpl.nasa.gov have not received any response. (There is a note on their main page saying "We are currently experiencing an issue with our mail server" so it might be a known issue).
Going to their forum (http://podaac.jpl.nasa.gov/forum) leads to a page that says it is offline due to a scheduled system upgrade.
Is there a phone number I can call to reach someone at their help desk, please? Alternatively maybe someone from earthdata can please contact them and let them know they are effectively un-contactable right now.
-Thank you!