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Are data orders fulfilled on weekends?
Posted: Sat Feb 18, 2023 8:10 am America/New_York
by jackcoxon7
I ordered a data download last night (friday 17th) and haven't received an update on the status of my order yet. Are orders fulfilled on the weekend? Or will I have to wait until Monday?
Re: Are data orders fulfilled on weekends?
Posted: Thu Feb 23, 2023 9:10 am America/New_York
by LP DAAC - dgolon
Hi @jackcoxon7 Most data should be available for download over the weekend. Which dataset did you try to download? Have you been able to download the data since you posted your question? Thanks
Re: Are data orders fulfilled on weekends?
Posted: Thu Feb 23, 2023 10:32 am America/New_York
by jackcoxon7
I was able to get my data. There is one problem with it though. When looking through the files I've downloaded, a lot of data is duplicated into multiple downloads, making it difficult to navigate. I'm not sure what's happened there.
Re: Are data orders fulfilled on weekends?
Posted: Thu Feb 23, 2023 3:29 pm America/New_York
by LP DAAC - jwilson
@jackcoxon7
If you can send
lpdaac@usgs.gov the download link, we will see if the data was duplicated.
Thank you,'
LP DAAC User Services