no more MODIS data in our subscriptions since April 3rd

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jstum
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no more MODIS data in our subscriptions since April 3rd

by jstum » Fri Apr 07, 2023 3:18 am America/New_York

Hello,

The last data on our NRT MODIS L1A subscriptions (n°1661 and 3151) are from April 3rd, (probably linked to the server maintenance ?), whereas the direct data access directory is up to date.
Could you have a look at it ?

Thank you,

Jacques

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oo_processing
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Re: no more MODIS data in our subscriptions since April 3rd

by oo_processing » Fri Apr 07, 2023 8:53 am America/New_York

Same here, we have 92 modis l0 subscriptions affected. I'm nervous if this pause is extending to the weekend, hope not.

Yuyuan

mattupton
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Re: no more MODIS data in our subscriptions since April 3rd

by mattupton » Fri Apr 07, 2023 9:00 am America/New_York

Ditto here, have not been able to login even to get to our subscriptions, just hangs and gives error page. Notification said down Apr. 4-5, and now it is Apr. 7th. Please advise as to when it will be up and running and caught up. Thank you.

OB WebDev - masoudso
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Re: no more MODIS data in our subscriptions since April 3rd

by OB WebDev - masoudso » Fri Apr 07, 2023 11:28 am America/New_York

Hello,
Please make sure your browser cache is cleared and try to log in again (here). Let us know if the issue is resolved. If not, please provide further details of the issue (what browser you're using and the steps you're taking so we can re-create the problem on our side).

Thanks

jstum
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Re: no more MODIS data in our subscriptions since April 3rd

by jstum » Fri Apr 07, 2023 11:55 am America/New_York

We just started to download new data, thanks !
Jacques

mattupton
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Re: no more MODIS data in our subscriptions since April 3rd

by mattupton » Fri Apr 07, 2023 4:06 pm America/New_York

YES, thank you as of 9am this morning, stuff finally started coming in and we could login again, then the rest of our subscriptions caught up by the afternoon,

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