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Subscriptions not updating

Posted: Mon Apr 24, 2023 8:54 am America/New_York
by chrishawes
Hey there!

We've got several subscriptions configured (one such example is 1403).

When accessing the subscriptions via the dashboard at https://oceandata.sci.gsfc.nasa.gov/subscriptions/list/ or using wget, we've not seen any data for any of our 25 Data Subscriptions since 18th April.

The majority are MODIS-Terra, but the same is happening with VIIRS too.

Is there a known issue with subscriptions currently?

Thanks,
Chris

Re: Subscriptions not updating

Posted: Mon Apr 24, 2023 9:51 am America/New_York
by OB ODPS - towens
Checking 1403, it expired on 4/18/23:

sub_id: 1403
expire_date: 2023-04-18 16:40:22.710

You were sent email asking you to confirm it.

Tommy

Re: Subscriptions not updating

Posted: Mon Apr 24, 2023 10:57 am America/New_York
by chrishawes
Thanks, Tommy!

I did not get those emails; I'll resolve that on our side, but I can't access the information in those emails right now.

I don't see any end dates in the dashboard; if I set a new end date in the future, will that renew the subscriptions?

Re: Subscriptions not updating

Posted: Mon Apr 24, 2023 1:46 pm America/New_York
by OB.DAAC - amscott
You need to keep track of which subscriptions or orders are under which email accounts. The only data under your user: chrishawes is an extraction order #3891, which expired 4/20. This is the email to check for that order. Communications about the other data will be sent to the email used to open that order/subscription.

Re: Subscriptions not updating

Posted: Mon Apr 24, 2023 2:07 pm America/New_York
by OB ODPS - towens
Can you provide a list of the expired subscription ids?

Thanks.
Tommy